Job description

• Welcome guests in a warm and friendly manner.
• Ascertains their lodging, purchasing needs.
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our resort or hotel operations.
• Registers guests and manages the rooming chart.
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Monitors lobby and check-in activity to determine room flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Provides pre-arrival support for guests arriving on packages.
• Facilitates correspondence with guests.
• Acts as the site liaison for the services and sales center.
• Works collaboratively with any resort associates and resources.
• Hotel Qualifications / Skills:
• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Thoroughness
• Professionalism

Education, Experience, and Licensing Requirements:

• High school diploma
• Prior resort or hotel experience preferred
• Familiarity with telephone, office, and point-of-sale software a plus

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $7.30 - $11.14 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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