Job description

Front Desk Associate

Donavan’s Wellness Solutions:
DWS is Napa Valley's premier fitness company that provides fitness & wellness coaching, nutrition support, residential & commercial gym design, as well as consulting with award winning hotel brands.

Calistoga Fit:
From yoga, pilates and barre classes to boot camp, boxing, spin and TRX, Calistoga Fit offers everything you need to keep up with your fitness routine. Owner and CEO, Donavan Almond, was named Napa Valley's Best Personal Trainer for 2018-2020 by North Bay Bohemian and provides Calistoga residents and visitors with a unique fitness and wellness experience in his two carefully curated locations. The 1500 square foot remodeled gym, voted 2019 and 2020’s
Best Gym in Napa Valley by North Bay Bohemian, features new state-of-the-art equipment including an array of cardio equipment, free weights, kettlebells, squat rack as well as selectorized machines. Calistoga Fit is now also home to a brand new motion studio also voted
2020s Best Dance studio, that boasts radiant heated floors, a bright and airy yoga studio, a pilates reformer, TRX, boxing and aerial yoga.

POSITION SUMMARY
We are looking for Front Desk Associates that will be proficient at handling Member requests in regard to Billing Payments, Cancellations, Account adjustments, as well as various other cleaning responsibilities.

Front Desk Associates are tasked with greeting members coming in and out of the gym,
Selling/Providing information to new gym clientele, Promoting sell-able merchandise such as equipment or apparel, Monitoring member accounts, and maintaining a clean and friendly environment for our members to enjoy.

JOB RESPONSIBILITIES:
● Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
● Provides security and control to the front door and retail area of the facility.
● Personally checks each member into the gym using the proper check-in procedures.
● Monitor check-ins to identify delinquent accounts and notify Gym Operations Supervisor.
● Register all guests into the gym using proper registration procedures.
● Answers phone in a professional and courteous manner and uses proper phone greeting techniques.
● Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
● Responds immediately to member requests, inquiries and concerns.
● Maintain neat appearance

● Reserves time/makes appointments for special classes or other activities sponsored by the gym.

● Processes retail and concession sales.
● Attends all staff meetings as directed.
● Cleans and maintains the front desk area according to Company standards.
● Follow proper opening and closing procedures
● Logs all maintenance and safety concerns that are reported.
● Works when scheduled and adheres to company attendance policies.
● Performs other reasonable work assignments as directed by the Gym Operations

Director to include but not limited to gym cleaning and picking up of weights.

Qualifications
● Excellent customer service skills are required.
● Ability to communicate effectively with both staff and members.
● Ability to communicate effectively verbally, non-verbally and in writing is required
● Understanding of basic cash processing procedures is required.
● Functional computer skills are required.
● Ability to multi-task.
● Must be able to work a flexible work schedule to include holidays and weekends.
● Must be able to lift 25lbs repeatedly and stand for extended periods of time
● Uphold Calistoga Fit’s Vision, Mission, Values and code of conduct.
● Comply with all Calistoga Fit’s policies and procedures

Benefits
● Complimentary Access to classes and DWS gyms

Compensation
● Very Competitive and top tier

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.