Front Desk Guest Service Agent

Full Time
Green River, WY 82935
Posted
Job description

Hiring to expand our Front Desk Team!

The job hours will vary depending on business. The perfect hire will be able to work all shifts, but will mostly be working 3pm-11pm shifts, an occasional 7am-3pm shift, and very rarely will be asked to work an 11pm-7am shift. Sometimes you will be needed as a second person on shift during busier times, and it may not be a full 8 hr shift. Weekend availability is required. Please know before applying that the hours available will vary greatly depending on the hotel's business and other team members vacation requests. During periods of high occupancy, (spring, summer, fall), the applicant can expect to work 24-40 hours. During periods of low occupancy, (winter), the applicant can expect to work anywhere from 16-32 hours, with the majority of weeks being closer to 16 hours.

We are looking for the following qualities in a Front Desk Associate:

  • Outgoing
  • Self Motivated
  • Works well with others AND by themselves
  • Friendly
  • Responsible
  • Prompt
  • Communicates clearly and easily
  • Enjoys working in a fast paced environment, but is okay with down time as well
  • Adapts to changes easily
  • Willingness to help others
  • Great customer service
  • Multi tasker
  • Pays attention to details
  • Strives for excellence

Working at the Front Desk, you will be responsible for (general list, does not include everything):

  • Checking guests in and out of their rooms
  • Collecting method of payment from the guests
  • Ensuring that the guest is made to feel welcome
  • Assisting guests with travel information
  • Providing suggestions to guests about things to do in the area
  • Communicating clearly with the housekeeping and maintenance departments.
  • Stocking and cleaning the front desk area
  • Assisting the food and beverage department when needed (while on shift at the desk)
  • Counting the cash drawer, counting change back to guests, recording any incoming cash

Benefits of working for our team:

  • Team member and friends and family rates at Hilton hotels worldwide, and Safari Hospitality managed hotels
  • Earned paid time off. Even if you are only working part time hours, you are still accruing paid time off!
  • Working with a team that truly cares about the image we project to our guests
  • Meeting people from all over the world travelling through our community
  • Great opportunities to volunteer in our community (if desired, not required)
  • Holiday pay if working on paid holidays
  • Insurance benefits available (full time employees only)

Job Type: Part-time

Pay: From $11.50 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • Weekend availability

COVID-19 considerations:
Currently we do not have any COVID restrictions in place

Ability to commute/relocate:

  • Green River, WY 82935: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you okay with working different amounts of hours from week to week?

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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