Job description
We are looking for a Front Desk Medical Receptionist to join our team.The Front Desk Medical Receptionist is responsible for providing excellent patient service care via telephone, maintaining patient database, and scheduling appointments.
Responsibilities Include:
- Answers high volume of calls; transfers and directs calls; provides exceptional customer service via telephone.
- Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination).
- Communicates clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.
- Accurately inputs data into EMR (Electronic Medical Records) databases.
- Answers all inquiries from patients, customers and third party vendors; provides clinic directions / hours of operation.
- Contacts health plans and verifies patient insurance information.
- High School Diploma or equivalent (required)
- Highly effective interpersonal, verbal, and written communication skills
- Exceptional customer service skills
- Excellent phone etiquette
- Proficient computer skills
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