Job description

Reception Associate:

EXAMPLES OF DUTIES AND ESSENTIAL FUNCTIONS: (This may not include all of the duties assigned.)

• Create a welcoming environment: smile and greet each patient with compassion, warmth and gentleness
• Provide exceptional service to all patients; act as a resource for Country Grown Policies and Cannabis Law updates: provide information to patients about our services.
• Maintain patient database files; accurately register and verify new patients and ensure all documents are current.
• Perform general reception duties including, but not limited to, answering and routing phone calls, and relaying messages in a timely manner.
• Conduct facility tours for new clients
• Perform opening and closing duties
• Maintain neatness, supply level, organization and overall cleanliness of the reception desk, lobby and retail space.
• Maintain a positive, caring attitude and treat patients/co-workers with respect and sensitivity
• Listen and respond to patient and coworker needs/requests appropriately and timely
• Maintains discretionary practices with all vendors, voucher and contractor information; tactful with all sensitive business information
• Follow and integrate Country Grown policies and procedures into all on-the-job interactions, tasks and behaviors

OTHER FUNCTIONS AND RESPONSIBILITIES:

• Assist to maintain and ensure departmental equipment is functioning and in good working order
• Attend required meetings and participate in team and professional development activities
• Fill in when short-staffed
• Provide timely and appropriate feedback to Supervisor
• Perform other duties as assigned by Supervisor

JOB SPECIFIC PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)

• Assist to maintain and ensure departmental equipment is functioning and in good working order.
• Excellent communication and interpersonal skills
• Communicate with other departments as necessary
• Attend required meetings and participate in team and professional developmental activities
• Fill in when short-staffed
• Perform other duties as assigned by Supervisor

GENERAL PERFORMANCE REQUIREMENTS:

• Provide excellent service
• Present a professional image in appearance, actions and words
• Demonstrate ownership, accountability, initiative and quality of work
• Build positive team relationships throughout your department and Country Grown.
• Work scheduled shifts
• Record all time worked accurately, promptly, and honestly
• Follow all safety policies
• Be a role model for the Country Grown Experience
• Understand and practice Country Grown’s values
• Demonstrate ethical behavior

TYPICAL PHYSICAL DEMANDS:

• Requires prolonged sitting and some bending, stooping and stretching
• Ability to operate a computer, POS system and other office equipment
• Moving up to 20 pounds on occasion

TYPICAL WORKING CONDITIONS:

• Work will generally be performed in a fast-paced medical cannabis dispensary
• Will require working varied hours/day, including nights weekends, holidays, and/or events, on occasion

EDUCATION/EXPERIENCE:

• 1+ years administrative customer service experience
• HS diploma, GED or equivalent.
• Medical cannabis/health industry experience highly desirable
• Must be 18+ years old and pass a criminal background check.

Country Grownis committed to a policy of equal employment opportunity. We recruit, employ,

Qualifications

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School/GED or better.

Experience

Required

1 year: Administrative customer service

About Harvest Care Medical

Harvest Care Medical (“HCM”)is a West Virginia-owned company committed to bringing high quality medical cannabis products to West Virginia’s patients. HCM was awarded 1 of only 10 cultivation and processor licenses by the State, and the maximum 10 retail dispensaries out of 100 statewide.

Equal Opportunity

HCM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

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