Job description

Front Office Manager Job Description

The Front Office Manager is responsible for managing guest and front office operations. Assist with check-in, check-out, responds to guest requests and complaints. A FOM oversees lobby operations and hotel amenities, provides assistance to guests as needed.

Tasks:

· Responsible for the inventory and ordering for the Suite Shop.

· Support and train New Staff, as well as continuous training with new and old staff members.

· Learn all shifts at the Front Desk.

· Front Desk schedules and shifts

· Will become the Hilton Honors Champion, with being the Hilton Honors Champion, you will need to generate team guidelines and support to meet/exceed set goals/enrollments.

· Answer Guest Assistance and or create Guest Assistance’s as needed.

· Reply to SALT scores and maintain set guidelines for Hilton QA goals/thresholds. Relay any information to the appropriate departments, if a SALT is in regards to housekeeping, breakfast or a maintenance issue.

· Resolving guest issues/complaints according to brand and corporate standards with thorough documentation.

· Act as Manager on Duty as needed and assist/oversee all departments.

· Assist with the Sales Department to maintain groups and business travel clients as needed.

· Any other duties assigned by Assistant General Manager/General Manager.

Reports to the Assistant General Manager/General Manager.

Schedule varies depending on coverage needed; primarily mid-shifts and evening shifts. Weekend availability is required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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