Job description

Client Relationship Associate Full Time

Dupont practice management is a boutique management company with two locations in Washington DC and Mclean VA. We are looking for a motivated person to join our management company as a client relationship associate.

The candidate is required to work and commute to both locations, Mclean VA and Dupont Circle DC.

We are looking for a master multitasker with excellent communication skills and an upbeat attitude. You should be able to assist the clients in a friendly and professional manner over the phone, in person or through email. You are also required to communicate efficiently with other team members, and the doctors to relay messages, gather information and relay them to the patients.

Duties & Responsibilities

· Serve as the primary point of contact for clients, providing prompt and professional communication

· Build strong relationships with clients, developing a deep understanding of their business needs

· Collaborate with colleagues and the doctors to resolve client’s issues in a timely and efficient manner

· Prepare reports and presentations for supervisor, as needed

· Maintain accurate and up-to-date records of all clients’ interactions

· Participate in team meetings and contribute to the development of new ideas and initiatives

· Provide feedback to management on ways to improve the client experience

· Acquiring comprehensive knowledge about insurances

· Help Administrative staff with office tasks, such as:

o filing, generating reports

o Provide real-time scheduling support by booking appointments

o Answer the phone and provide necessary information to the patients.

o Generate patient reports

o Greet and assist patients and their families

Necessary Qualifications:

Bachelor degree in communication, marketing, business,

Communication skills

Flexibility and Adaptability

Managing Multiple Priorities

Active listening skills

Empathy skills

Problem-solving skill

Proficiency with MS office applications; Word, Excel, Power Point

Fluent written and oral communication in English

Why Should You Apply?

Be part of something special; Excellent culture; we support each other's growth and success.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• McLean, VA 22101: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Microsoft Word: 1 year (Preferred)

Language:

• English fluently (Required)

Work Location: One location

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