Job description

TITLE: Guest Service Agent

REPORTS TO: General Manager

DEPARTMENT: Front Desk

SUMMARY STATEMENT: Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

Room Assignments, Changes, and Issues- 75% of time

-Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.

-Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.

-Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

-Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Other Duties as Assigned - 25% of time

-Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.

-Properly compiles, completes, and distributes reports to all management and relevant staff.

-Reports any maintenance, security, or safety issues to the appropriate staff.

-Helping with laundry (folding sheets and towels)

Guest Service- Ongoing

-Offers guests assistance whenever possible.

-Responsible for resolving escalated customer relations issues.

-Answers inquiries pertaining to hotel policies and services.

-Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

-Responsible for positively representing and promoting the property.

-Ensures systems and procedures are in place and followed for guest safety and security.

Pay: $12.50-13.50 per hour

Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $12.50 - $13.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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