Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Duties and Responsibilities / Essential Functions:

• Manages transaction cycle time (TCT) from Ready to Process to Funding Approval,
  making certain that all necessary steps are taken in the appropriate order ensuring
  timeliness of process and quality of funding approval.
• Coordinates and manages the hiring, training, mentoring, performance, continuous
  education, and career development of their Funding Specialist Team.
• Develops and maintains training materials, guides and progress reporting.
• Manages Funding Specialists; monitoring productivity, quality, and compassion.
• Ensures productivity of Funding Specialist assignments and directs work order
  caseloads, shifting responsibilities when necessary.
• Coordinates temporary coverage to ensure all orders are worked timely with a high level
  of quality and compassion.
• Works with Area Funding Director to coordinate and share Key Performance Indicators
  with direct report team and stakeholders on a regular basis.
• Calculates and requests bonus payment for direct report team on a monthly basis.
• Supports the credit exception process to expedite delivery when appropriate and
  directed.
• Works with Area Funding Director and Billing Department to maximize quality by
  properly managing and adjusting to Missing Information Requests (MIR) and Front End
  Adjustments (FEA) on a daily/weekly basis in order to maintain required performance
  standards.
• Responsible for employee and client conflict resolution. If resolution cannot be
  achieved, passes issue to appropriate level of authority.
• Responsible for payroll/administrative function for all direct reports.
• Supports Area Funding Director with other needs within the Area Funding Director’s
  territory.
• Performs any job related duties assigned to him/her. Carries out all expectations in a
  professional manner and with minimal supervision.
• Responsible for personal continuing education related to job duties; i.e.: NSM’s current
  and/or new policies and procedures, completing any courses on NSM University, and
  research of payer issues and updates related to his or her territory.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies:

• High school diploma or G.E.D.
• 2 years of experience in Complex Rehab Technology Funding operations
• 1 year of experience mentoring and training employees
• Proficient in Microsoft Excel, Word, and Outlook
• Travel ~ 50%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)