Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Groups Build Team Specialist within ALGV Vacations, one of our 14 industry-leading brands. In this role you will be focused on providing support to the Groups Sales and Service Teams and play an important role in helping to provide exceptional customer service across all ALG Brands. The Groups Build Team Specialist is responsible to accurately executing group dashboards, group add ons, system troubleshooting and investigating rate discrepancies. Members will work closely and align with their team lead and manager to seek out system efficiencies and possibilities for enhancement.

A successful Groups Build Team Specialist will be responsible for:

Building and Testing of Group Dashboards

• Build and test contracted group inventory in the group system
• Build and test pricing components for contracted groups. Nets, Retails and Markups.
• Ensure new groups are documented correctly for tracking within Salesforce
• Take pride and strive for excellence in responding same day to all communication
• Pro-actively work with leaders and team members to ensure dashboards and service requests are completed within 24-42hrs.

Dashboard Maintenance

• Update group inventory and pricing as needed
• Cancelled inventory in a timely manner once communicated by sales and service teams
• Troubleshot pricing discrepancies and booking errors
• Performs other duties or special projects as required or as assigned by a manager.
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Consistently provide feedback and ideas to further streamline our process
• Be flexible in supporting different projects throughout the day as priorities change

A successful Groups Build Team Specialist will have:

• Bachelor’s degree from a 4 year college or university is preferred
• Knowledge of systems such as Microsoft Office and other office procedures and terminology
• Salesforce
• Data Entry
• Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• The Group Build Team requires someone that can excel in an environment that is both back stage and front stage and has a passion for a high-level of customer service. Ability to multi-task and stay organized
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Collaborate with colleagues and staff to drive results and promote a team oriented environment
• Proficient in both Microsoft Excel and Microsoft Word
• Strong written and phone skills.
• Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements.
• Strong ability to efficiently navigate through various computer screens and programs
• Accounting and travel background are a plus
• ALGV system knowledge is a plus – VAX booking modifications and FIT processing knowledge

** Remote candidates welcome to apply!

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through wellestablished vacation brands

AMResorts: Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio

AMSTAR: Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

UVC: Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

Trisept Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About ALGV

Vacations, a division of ALG, is the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean. ALGV consists of 6 consumer e-commerce vacation brands including Apple Vacations, BeachBound, CheapCaribbean, Funjet Vacations, Southwest Vacations, and United Vacations.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We are united as a team, working toward a common mission and vision. Together, we are committed to live the core values by which we operate:

We Care • We Are Authentic • We Inspire Action • We Do It Together • We Own our Results- We Are Hungry For More • We do Everything With Passion

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insuranc
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
• Tuition Reimbursement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.