All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Day Shift

Location: 7050 Gall Boulevard Zephyrhills, Florida 33541

The community you’ll be caring for: AdventHealth Zephyrhills

• First in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement (Joint Commission)

• Accredited Chest Pain Center with PCI (Society of Cardiovascular Patient Care)

• GWTG Gold Plus with Honor Roll Elite and Target: Type 2 Diabetes Honor Roll Achievement, 2020 (American Heart Association)

• One of America's Best Hospitals for Heart Care, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)

• One of America's Best Hospitals for Stroke Centers, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)

• One of America's Best Hospitals for Orthopedics, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)

• One of America's Best Hospitals for Patient Safety, 2017, 2018, 2019, 2020 (Women’s Choice Award)

• Leapfrog Hospital Safety Grade A, Spring 2018, Fall 2018, Spring 2019, Fall 2019, Spring 2020, Fall 2020 (Leapfrog)

• Leapfrog Top General Hospital, Fall 2018, Fall 2019, Fall 2020 (Leapfrog)

• US News & World Reports High Performing Hospital CHF & COPD (2019-2020)

• America's 250 Best Hospital's Award (2021) (Healthgrades)

• Life style activities and community growth

• Close proximity to many of Florida’s finest beaches

• An abundance of family attractions (Orlando & Tampa theme parks)

• Access to arts, culture and music

• Premium shopping outlets

The role you’ll contribute:

The Guest Services Concierge is one of the “first faces” at AdventHealth Zephyrhills and greatly contributes to the World Class Experience we are extending to our patients, visitors, leaders, and co-workers. Warmly greets and attends to guest needs. Understands and follows the organization's policies, procedures and security management guest check-in process. The team member is an independent worker, meeting the day-to-day needs of our guests. Participates in the department’s performance improvement activities and maintains the flow of communication, and resources for the Guest Services department. Professionally handle stressful situations, while maintaining quality of work and excellent customer service. Review daily schedules and updates/reschedules any conflicts. Helps keep guest services areas clean and attractive, greeting and helping patients and visitors find their way. Keeps guests/patients informed. Familiar with hospital services, people, locations and community in order to provide accurate assistance to guests/patients. Physical demands include sitting or standing for extended periods, pushing wheelchairs, typing, and other duties assigned.

The value you’ll bring to the team:

• Act has the designated greeter at for the lobby entrance and provide superb service to every guest.
• Build a lasting relationship with vendors that will provide services to our guests.
• Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.
• Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.

The expertise and experiences you’ll need to succeed:

• High School Grad or Equivalent or GED

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.

• Ability to be responsive to dynamic matrix of hospital needs and act accordingly.