Job description

Position: Habitat for Humanity Store Customer Service/ Truck Assistant

Hourly Position: $17 per hour, benefits offered, medical at 75% paid by Habitat Clallam and 25% paid by employee, vision and dental 100% paid by Habitat Clallam

Reports to: Retail Store Director

Qualifications: High School diploma or equivalent required, college degree preferred. Retail experience desired.

Requirements/Skills: Must be “team oriented, committed to customer service, have very good people skills and understand own knowledge limitations. Should have ability to be “customer friendly” yet firm. Candidate must be friendly yet industrious. Must be able to lift and move heavy objects/furniture-minimum of 75lbs with assistance. Good communication skills, phone presenc, and positive professional demeanor required. Needs to be organized and able to work with others to organize ever-changing inventory in existing space.

Familiarity with e-mail, Microsoft Excel and Word are desirable. Good communication skills (both verbal and written) are necessary. Must be able to clearly and passionately articulate the mission of Habitat for Humanity and the Store.

Must possess valid Washington State driver’s license.

Must be able to pass background check, drivers abstract, and drug test.

Hours and Benefits: 35-40 hours per week, may vary seasonally, primarily based in Port Angeles; some work outside normal business hours is expected.

Tuesdays-Fridays 9am- 5:30pm with a ½ hour lunch, Saturdays 9am-5:00pm, with a ½ hour lunch, and occasional after hour events. Tuesdays and Saturdays to be in the store as Customer Service, Wednesdays –Fridays to be on the truck as an Assistant to driver.

Paid Holidays: New Year’s Day, MLK Jr. Day, President’s Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, Christmas Day and (Christmas Break).

Monthly accrued vacation time, personal time, and sick time for full-time positions.

Truck Assistant responsibilities include:

1- Scheduling pickups and/or deliveries.

2- Back-up Driving when needed and loading truck for pickups and/or deliveries.

3- Making go/no-go decisions on acceptability of donations at point of pickup/receipt.

4- Provide receipts for all donated goods.

5- Unloading truck following pickups.

6- Weekly inspection and maintenance check on truck and truck equipment.

7- Clean interior and exterior of truck as needed.

8- Adherence to all safety regulations at store.

9- Minor repairs (within capability) such as replenish fluids, replacing lights, securing interior “tie-downs”, etc.

10- Adherence to all driving/traffic rules and regulations.

11- Assist in keeping warehouse clean and organized.

12- Assist in cleaning, testing, and processing donations.

Customer Service Representative responsibilities include:

1- Customer Service Representative.

Customer Service Representative will develop sufficient knowledge of merchandise and store

procedures to serve as Representative On Duty (primary “go to” person for volunteers and

customers). Resolve customer or service problems by clarifying the customer’s complaint;

determining the cause of the problem; selecting and explaining the best solution to solve

the problem; expediting correction; and ensuring follow up to the resolution.

2 – Routine cleaning

Assist with overall store and truck cleanliness.

3- Store assistance

All other duties as assigned by Store Manager.

This includes but is not limited to, product testing/repair/& cleaning, marketing, sales, social media promotion, and participation in various community fundraising events.

4- Safety

Keep an eye out for potential safety hazards and eliminate them or bring them to the

attention of someone who can.

Look out for the safety of all staff and volunteers as well as customers.

APPLICATION PROCESS (NO CALLS OR WALK-INS PLEASE):

If you’re interested in joining our team, please send a cover letter, resume no later than: Jan. 6 ,2023

Employment is contingent upon completion of a satisfactory background check.

Habitat for Humanity of Clallam County is an Equal Employment Opportunity employer. Applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other protected status.

If you are selected for an interview, you will be contacted by a representative of Habitat for Humanity of Clallam County.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• Port Angeles, WA 98362: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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