Internal Close Date: August 16, 2022

Grade Level: S-1

Salary: $67,980 per year

Department/Location: HCV / 1001 Washington Ave N

Summary

Under the general supervision of the Manager, this position will assist in the supervision of an assigned team of HCV staff, ensuring that MPHA meets the HUD requirements and local regulations when assisting participants and owners. Establishes methods to ensure the HCV Program is proactively aligning and preparing for prospective HUD changes and creating procedures to track and monitor program compliance to HUD and MPHA standards. Responsible to form relationships through collaboration with other housing authorities and community partners and will assist with the implementation of HCV’s business development initiatives involving other MPHA departments. Will provide assistance in all areas to the respective HCV Manager and assumes full responsibility for the department in the absence of the Manager. Upholds the mission, vision, and values of HCV and MPHA.

This Assistant Manager will report to the Manager of HCV - Partner Engagement and have a primary focus on overseeing MPHA’s administration of Stable Homes Stable Schools (SHSS) program and the associated staff. SHSS is a partnership with the City of Minneapolis, the Minneapolis Public Housing Authority (MPHA), Hennepin County Health and Human Services, the YMCA of the Greater Twin Cities, and Minneapolis Public Schools. The initiative supports 18 schools with the highest rates of homelessness and provides access to ongoing rental assistance or one-time emergency assistance and wrap around services. Families who are currently homeless, as defined by the education subtitle of the McKinney-Vento Act, receive up to 3 years of rental assistance and support designed to move the family toward self-sufficiency and school success. Families who are facing eviction, or at risk of becoming homeless, receive one-time emergency funds and wrap-around support as needed.

The Assistant Manager of HCV will lead MPHA’s efforts to continue its successful operation and to adapt and grow as we use our experience and research to measure the program’s outcomes.

Essential Duties and Responsibilities

The listed examples may not include all duties performed by all positions in this class:

• Provides direction to staff by establishing, communicating, monitoring, and evaluating department goals and position performance standards. Develops, implements, and maintains adequate monitoring and reporting systems to ensure competence, quality, and timeliness of program work.
• Identifies and develops tracking and monitoring systems to support and analyze accurate forecasting and calculations of the HCV Programs voucher utilization to ensure utilization rate at or above the level identified by the Director.
• Analyzes and applies HUD’s Code of Federal Regulations and Public and Indian Housing notices ensuring that staff, families, and owners understand and comply with the rules; that the interests of program participants are served; and that the Authority is protected.
• Participates in the development and implementation of department policies, procedures, work processes, forms, and checklists, including revisions to the HCV Operating Procedures, Owner Manuals, and Participant Handbook, train staff on changes and monitor implementation.
• Assists staff and works with the Legal staff to conduct investigations and hearings on owner and participant program violations, including fraud and criminal behavior.
• Responds to escalating participant, owner, and neighborhood concerns, complaints, and issues.
• Assists in analysis of program effectiveness and identifying problems and opportunities. Establishes improvement targets and quantifies results.
• Leads by example and supports all management in contributing to and strengthening the organizational culture which includes thoughtful consideration of all aspects of diversity, equity, and inclusion.
• Participates in event opportunities that build connections and relationships in the community, public, and other MPHA departments.
• Assist the Managers with special assignments based on the agency’s support needs.
• Other duties as assigned.

Behavioral Competencies

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.

Strategic Capability: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Decisions are based on ethical and socially responsible principle

Program and Project Management: Plans, manages, and evaluates specific activities in order to deliver the desired outputs.
Required Experience:

Education and/or Experience

Bachelor’s degree in business or public administration with three (3) years of increasingly responsible experience involving project management; or a minimum of five (5) years of relevant job-related experiences (i.e., program analysis, performance measurements, audit procedures and forecasting methods.) At least two (2) years of prior supervisory experience is highly desirable. Previous experience performing detailed data analysis, and training and experience with quality improvement methodologies. Must have a proven record of excellent oral and written communication skills. Demonstrated high proficiency with MS Excel, PowerPoint, and Office product tools. Experience in working with ISSI or other Public Housing/Section 8 Software preferred. Knowledge of and working experience in Section 8 Programs desired. Must have, or be able to possess within one year, a Section 8 Voucher Management Certificate

Required Knowledge, Skills and Abilities:

• Must be highly skilled at using databases, spreadsheets, and word processing software to prepare statistical and written reports with varying degrees of complexity and detail for management.
• Knowledge of comparative analysis techniques used to evaluate and recommend overall solutions for the organization.
• Must have proven skills to frame abstract business challenges into constructive data and provide informed business recommendations.
• Must be competent in providing consultation to management regarding process improvement projects and designs to improve business results.
• Demonstrated ability to handle multiple priorities/projects and to meet deadlines.
• Must have proven ability to adapt to a complex, fast-paced environment with a willingness to be flexible and adaptable as necessary.
• Must have strong ability to summarize and structure findings from analytical efforts in a credible and convincing manner.
• Must have knowledge of research methods, sampling, and statistics.
• Must have excellent critical thinking skills.
• Experience in solid management, organization, communication, and interpersonal skills.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Office environment. The noise level in the work environment is usually moderate.
From: Minneapolis Public Housing Authority

Benefits:

The Minneapolis Public Housing Authority also offers an excellent benefits package that includes: Medical and Dental Insurance; Retirement plan; 457 deferred compensation plan; Group term life insurance (and optional term life insurance plans for family members); Long term disability insurance; paid sick leave; paid vacation leave; 12 paid holidays per year; tuition reimbursement program.