Job description
Title: Head Teller Dept.: Edgewood Mall
Name: Date:
I. Here are several job duties that all employees are expected to do:
A) Maintain a high level of confidentiality concerning all customer information - outside the bank as well as internally.
B) Abide by the bank's Code of Ethics and all regulatory policies and procedures.
C) Attend and complete all required training.
D) Deliver superior customer service at all times.
E) Become familiar with all of the bank's products consistent with your level of customer contact.
II. Primary Job Objective: Oversight and management of all teller personnel and operations in the teller area. Responsible for security and inventory of cash and coin under the required
limitations; compliance of applicable regulations; training of new tellers; provides input to Branch
Manager for performance issues and annual reviews; Has check cashing and teller transaction
approval authority at an assigned level. Also operates a teller window.
III. Major Job Duties (list in order of importance)
Teller Supervision and Teller Duties
Vault Teller Operation
Training New Tellers
Conducts Monthly Cash Audits
Secondary Duties
IV. Secondary Job Duties (that are not part of the regular routine):
Backup new accounts desk during vacations
Assists in Collecting Bad Checks and Charged off Checks
Attending Supervisor/Staff Meetings
V. General Information
Preferred Education Minimum:
High School Diploma, equivalent GED or work experience
Specific Skills:
Supervisory, Key Board, 10 key adding machine, handling cash
Exempt/Non-Exempt:
Non-Exempt
Supervisor you report to:
Branch Manager
Employees you supervise:
Tellers
Normal work schedule:
Monday-Thursday 8:00 to 5:00; Fridays 8:00 to 5:30
VI. Comments: We work as a team to satisfy the needs of our customers. The teller line is the
primary contact for a large percentage of our customers. Prompt, efficient and confidential service
are critical issues to our success.
VII. I understand that the above duties and how I perform them are the requirements on which my performance will be judged. It is understood that these duties may be revised from time to time at the discretion of the Bank's management.
Employee's Signature
Supervisor's Signature
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