Job description
JOB PURPOSE:
Health Care Navigators provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. Health care navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.
The health care navigator possesses excellent judgment and has at least two years of experience in a healthcare or social services area of practice. The health care navigator will act as a liaison between the Veteran Supportive Services Program and VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
The health care navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. The health care navigator works within this team to provide timely, appropriate, Veteran centered care equitably. The health care navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.
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