Job description

Skills and Qualifications:

Strong organizational and analytical skills; ability to prioritize and handle multiple projects in a fast‐paced environment both independently and in a team environment; strong written and verbal communication skills. Must be reliable, a fast learner, self‐motivated, and attentive to detail. Must have exceptional “people skills” and present as professional and well‐kept at all times. Strong computer skills and the ability to troubleshoot and diagnose software and hardware related problems. Experience replacing hardware parts on desktops and laptops. Ability to communicate step-by-step procedures to users in a clear and concise manner. Experience with network repairs, including PCs, smartphones, printers and copiers. Expertise in Microsoft Windows 10, Microsoft Office and Adobe Acrobat is required. Basic knowledge of Microsoft Windows Server environment. Legal specific software such as Document Management Systems, Document Comparison and Time Tracking applications are preferred. Law firm or professional service firm background is a plus.

Responsibilities & Job Duties:

Responsibilities include troubleshooting, updating and maintaining all desktop, laptop, printer/copier and conference room equipment; monitoring and handling daily system backups, setting up equipment for various business meetings; maintaining accurate documentation records; assisting users to comply with the Firm IT and security policies; setting up and replacing computers and phones for the new and existing users; assisting users with software, hardware and remote access related issues; working with external vendors on IT related projects. Provide occasional after hours and on-call support.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All hired candidates are required to provide proof of COVID-19 vaccination status prior to date of hire.

Ability to commute/relocate:

• New York, NY 10022: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

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