Help Desk Specialist

Full Time
Safford, AZ 85546
Posted
Job description

Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position will require daily travel to work sites

Skills: Strong customer service skills Excellent interpersonal, written and oral communication skills Advanced troubleshooting and problem solving skills Excellent self-organization and time management skills Ability to work collaboratively in teams and across organizations Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation Ability to evaluate and test emerging technologies Ability to apply creative solutions to business problems to ensure business needs are most effectively met *Resource will be working in a professional environment and will be held to a dress code standard *Position will require extensive travel. Resource will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays

Job Type: Contract

Pay: $33.00 - $33.50 per hour

Benefits:

  • Health insurance
  • Health savings account
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Safford, AZ 85546: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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