Job description

Help Desk / Technical Support (Level 1, 2, 3)

• F/T preferred (P/T available for the candidates working while going to college, etc)
• Wage: $17-$20+ per hour, DOE
• Benefits: Tuition Reimbursement $4,000 annually.

Do you love providing “white glove” remote & phone support for small and mid-sized business clients? Can you (or can you learn to) help on a wide variety of PC, Windows, software, and connectivity issues? Are you dependable, service-minded, and a good communicator? Do you have a positive mindset, and a solid background (or at least a strong foundation) with Windows and hardware, and strong troubleshooting skills? Do you like taking care of clients while closing tickets efficiently?

On this particular team (the “First Responders”) we have a mix of Level 1, 2, and 3 technicians with an average of 10+ years of experience, and we measure our success a few ways:

• Good phone voice, with a nurturing and adaptable style to match the situation and person
• Solid email writing skills – both tone and content
• Resolving tickets quickly and completely – no loose ends
• Learn lots, fast. New client sites, new hardware and apps, and even client names and styles
• Fast at solving common issues
• Resourceful and efficient in solving unusual issues
• Excellent customer service and tech support - making sure clients are happy and their technology is healthy
• Making sure issues get solved, not just “band-aided”
• Improving efficiency with better KB’s, documentation, and scripting / automation

What it takes to work at Equinox – no matter what the role:

• Good character - be honest and have integrity in all that you do.
• Accountability
• Diligence, dependability, and punctuality.
• Have a “CAN DO and confident” attitude and approach.
• Organizational skills. It’s essential to keep our three main data sets up to date – our KB’s as well as our time and ticketing systems.
• Efficiency while also being thorough and careful.
• Friendly and disciplined.
• Willing to take initiative, push yourself, and ask for help/feedback.

If these are qualities/skills you have, you can expect to be successful in working here.

You can also look forward to multiple benefits and opportunities to our employees to promote growth, such as on-the-job training for different technology platforms, applications, and systems. Weekly coaching sessions help improve personal and professional skills. We can extend assigned tasks based on individual competencies and goals to develop each person further. Weekly company lunches, semi-annual celebrations, and other events bring an element of fun to our environment. We have a great working environment and enjoy coming to work each day.

Our employees have taken the experience of working with us to enhance their resumes and skill sets, which sets them up for success on various career paths. Previous employees have excelled in the following career fields: Information Technology, Information Systems, Web Development, Cyber Security, Marketing, Sales, Operations, General Business, Manufacturing, Hospitality, Entrepreneurship, Finance, and more! Our mid-size work environment provides daily opportunities to have a variety of day-to-day work as well as particular project tasks.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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