Job description

Support Technician Opportunity

Status: Full time, Remote (live in Lake Tahoe commuting area) with on-site/field service work as needed

Location: Lake Tahoe area, 25% travel possible

Position Title: Support Technician

Compensation: $50-60K plus benefits!

SUMMARY

• This position encompasses a wide variety of technical tasks and will appeal to someone who prefers a mix of office- and field-based activities. In this role, you will provide help desk support on a variety of proprietary and off-the-shelf software and hardware products including point-of-sale equipment, create and execute customer-centric programs to ensure success, and provide on-site support for installation, maintenance, and repairs of equipment and systems. The position shall continuously seek out opportunities to improve the customer experience. This may include sourcing new technology when appropriate, periodically revisiting established processes to evaluate overall effectiveness and ease of use and/or changing product configurations.

SKILLS

Applicants must possess the following minimum qualifications:

• Displays a curious nature and willingness to learn and insert themselves into the team.
• Professional client-facing experience
• Successful track record of remote work
• 3-5 years of Help desk support experience with Windows, database, troubleshooting computers, Networking
• Built own computer/IP address
• critical problem solving skills
• Ability to adopt and learn company technology platforms
• Proven ability to multi-task and prioritize tasks
• Strong initiative to seek additional tasks and follow-up on pending projects, work as part of a team and convey a positive and professional attitude towards other staff members, clients and vendors
• Physical ability to install, maintain, and repair company hardware and software at the customer site (25%)

Compensation & Benefits

· Competitive salary based on experience

· Health, dental, vision and long-term disability insurance

· 2 weeks paid vacation

· Paid holidays

· HSA with company contribution

· FSA option

· Annual paid training

· Family friendly environment

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• professional client-facing: 3 years (Required)
• Help desk: 5 years (Required)
• Windows: 5 years (Required)
• Networking: 5 years (Required)
• database: 5 years (Required)

Work Location: Remote

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