Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, CUMBERLAND COUNTY

Tennessee State Parks Golf Course

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00127584_hosp_asst_cumberland_mt_tdec-job-opp_ps.pdf

No

Minimum Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time work in one or a combination of the following areas: hotel, restaurant or other hospitality work; hotel/restaurant products or food distribution sales, clerical accounting work, or any work at a Tennessee State Park.

Substitution of Education for Experience: College coursework from an accredited college or university in Business Administration, Park Management, Hotel/Restaurant Management, Food Service Management, or any Hospitality Management related field may substitute for the required experience on a year-for-year basis to a maximum of two years.

Other Requirements

Necessary Special Qualifications: None

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview

Summary: Under general supervision, is responsible for assisting in restaurant, inn, and/or golf course management work of average difficulty at a state park; and performs related work as required.

Distinguishing Features: An employee in this class is responsible for assisting higher level management staff performing such work as purchasing, reservations, hotel and restaurant management, golf course management, scheduling, cashier, audit work, housekeeping, and related duties. This class differs from that of general clerical and food service classes utilized at state parks in that incumbents of the latter are specialized and lack the overall knowledge of hotel, restaurant, and/or golf course management to perform the duties of this class. This class differs from that of Hospitality Manager 1 in that an incumbent of the latter is the manager of a restaurant at a state park facility.

Work Activities

Resolving Conflicts and Negotiating with Others:

• Resolves disputes and guests complaints.

Communicating with Persons Outside Organization:

• Completes a contract, meets with group leader, shows accomodations to determine group needs and/or information, (such as name of group, accomodations made, and number of people, etc.)

Processing Information:

• Calculates rates for rooms and/or other services, and revises any errors in billling.
• Performs audit work as required.
• Prepares customer invoices and records amounts due to services.
• Prepares summaries of people served, monies collected, deposits, disbursements, and other budgetary reports.
• Reconciles receipts and balances cash accounts with revenues taken in.

Guiding, Directing, and Motivating Subordinates:

• Evaluates subordinate employees in their job performance.
• Communicates to employee job duties and agency policies in order to provide guidance.

Coordinating the Work and Activities of Others:

• May supervise clerical, food service, and/or maintenance staff at a Tennessee State Park.

Training and Teaching Others:

• Provides on-the-job training for new employees.

Documenting/Recording Information:

• Receives, stores, and counts records inventory.

Estimating the Quantifiable Characteristics of Products, Events, or Information:

• Researches the cost of ingredients, supplies, and labor to determine final pricing.

Staffing Organizational Units:

• Makes recommendations on personnel actions such as new hires and dismissals.

Communicating with Supervisors, Peers, or Subordinates:

• Assists managers in planning and pricing banquets, private parties, meetings, and golf course packages and tournaments.
• Assists managers in hospitality services at a Tennessee State Park.
• Communicates with kitchen staff on food line needs.

Provide Consultation and Advice to Others:

• Assists managers in purchasing supplies, equipment, and merchandise.
• Assists managers in the preparation of daily menus and pricing menu items.

Thinking Creatively:

• Formulates meals, buffet items, and catered events.

Monitoring and Controlling Resources:

• Completes cash transactions for services.
• Orders resale merchandise.

Getting Information:

• Checks facility availability to secure reservations for lodging, restaurant, conference center, golf course and other related park amenities.

Evaluating Information to Determine Compliance with Standards:

• Makes visual inspection of the cleanliness and sanitation in kitchen, dining area, and equipment.

Scheduling Work and Activities:

• Prepares shift schedules for employee assignments.
• Coordinates volunteer host programs for the golf courses.

Performing Administrative Activities:

• Assists managers in maintaining park fiscal records.
• Reviews daily records of restaurant, inn, and golf course functions.
• Approves leave and attendance.

Controlling Machines and Processes:

• Operates various restaurant equipment and office machinery.

Performing for or Working Directly with the Public:

• Greets and seats guests in restaurant.

Competencies (KSA'S)

Competencies:

• Customer Focus
• Directing Others
• Problem Solving
• Approachability
• Planning
• Written Communications
• Building Effective Teams
• Listening
• Motivating Others
• Creativity

Knowledge:

• Customer & Personnel Services
• English
• Administration & Management
• Clerical
• Personnel & Human Resources
• Sales & Marketing

Skills:

• Judgment & Decision Making
• Time Management
• Active Learning
• Reading Comprehension
• Management of Financial Resources
• Management of Personnel Resources
• Speaking
• Management of Material Resources
• Critical Thinking
• Service Orientation
• Monitoring
• Instructing
• Social Perceptiveness
• Troubleshooting
• Active Learning
• Writing
• Persuasion
• Negotiation

Abilities:

• Oral Comprehension
• Oral Expression
• Written Expression
• Speech Recognition
• Written Comprehension
• Originality
• Problem Sensitivity
• Time Sharing
• Speech Clarity
• Number Facility
• Deductive Reasoning

Tools and Equipment Used

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.