Summary: Responsible for providing excellent service to F&B guests at the beginning and end of their dining experience.

Essential Functions and Responsibilities

• Pick-up bank at cage, count all monies before leaving, and verify with cage personnel
• Proper completion of cash turn-in sheets and tickets, voids, and over-rings
• Always keep register area clean and neat
• Contact supervisor immediately for any guest concerns or complaints
• Seat guests and present clean menus in a timely manner
• Pull chairs out for guests and arrange tables for large parties as needed
• Monitor the waiting line to determine if there are large parties waiting
• Ensure tables are properly set to start each shift
• Collect and inspect all menus, discarding those that are worn out
• Utilizing proper procedures and documentation in handling the following: comps, room charges, credit cards, officer's checks and coupons
• Proper required identification and authorization
• As the guests depart, thank them for dining in our restaurant and extend an invitation to dine with us again
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Minimum of one year experience in a same or similar role in a high-volume restaurant preferred
• Previous cash handling experience
• Previous experience working in a team or group environment
• Proven experience providing high level of guest service
• Knowledge of POS systems
• Must be at least 18 years old
• High school diploma or equivalent preferred
• Ability to communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Frequently lift and/or carry up to 15 lbs. at floor, knee, and waist levels
• Frequently bend, reach, twist, squat, and kneel
• Constant walking, standing, and use of hearing and vision

Work Environment Potential Conditions

• Indoor
• Smoky and noisy
• Hot and cold temperatures
• Bright, flashing lights

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.