Job Announcement

Position Responsibilities:

• Acts as a resource to guests and employees, by spending majority of their time on the gaming floor, maintaining a working knowledge of Fond-du-Luth facility, assisting with special events and advising guest and employees of same.
• Promotes the success of the Player’s Club, by explaining the benefits to guests, supporting enrollment goals and issuing Players Club cards and demonstrating the various methods of use.
• Observe, track, and review play within the player tracking system related to new enrollment and assigned lists.
• Addresses guest complaints, referring to the appropriate supervisor when necessary.
• Work closely with gaming departments to assist with all players’ needs and development.
• Knowledge of the gaming floor and all local hotels and local attractions.
• Assists special events, through active participation in same.
• Observes special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Records information on new guests and upgrades computer files daily.
• Complies guest feedback, and informs management of findings on weekly basis.
• Will be on call and be able to work a fluctuating schedule to meet Department, Casino and guest needs.
• Must comply with all company and department policies and procedures.
• Responsible for development of new players through enrollments, tracking and follow-up.
• Responsible for maintaining and increasing activity of assigned players list.

Physical Requirements:

• Prolonged standing and walking are required.
• Subject to inside environmental conditions including working in smoking environment.

Position Qualifications:

• High school Diploma or a GED.
• Two years experience in gaming.
• Attention to detail and strong follow-through skills.
• Must be able to perform with a high degree of integrity, self-starter, motivated, versatile and responsible.
• Effective organizational and teamwork skills.
• Ability to utilize computer programs in Microsoft Word, Excel, Outlook and Players -Training.
• Verbal and written communication skills.
• Ability to respond effectively to the most sensitive inquiries and complaints.
• Some travel required.
• Incumbent is subject to a comprehensive background check.
• Incumbent may be required to be available on call and to work extended hours.
• Subject to drug testing in accordance with the Fond du Lac Employee Drug and Alcohol Policy.
• Subject to immunization review and submitted proof of required vaccinations.

NATIVE AMERICAN PREFERENCE

APPLY TO:
Fond-du-Luth Casino
129 East Superior Street
Duluth, Minnesota 55802