Job description

Department: Front Desk/Front Office

Reports to: Assistant Manager/Sales and/or General Manager

Location: All Areas

Scope of Duties: Directs and coordinates all activities of the front desk & guest services. Maintains accurate guest records, accounting & management reports.

Primary Tasks

• Participates in the selection of front office personnel.
• Trains, cross-trains, motivates, evaluates & maintains staffing levels.
• Trains Phone Service & Sales techniques.
• Schedules front office staff and Supervises work load.
• Maintains working relationships and communicates with all departments.
• Management of guest services.
• Yield management. Revenue forecasting.
• Priority Club management.
• Maintains master key control.
• Verifies accurate room status information is maintained & communicated.
• Resolves guest problems quickly, efficiently & courteously.
• Maintains, monitors and prepares group information & requirements. Communicates information to other departments.
• Maintains front office supplies and inventories.
• Works with-in allotted budget for the front office.
• Enforces cash handling, check cashing and credit card policies.
• Conducts regularly scheduled meetings of front office personnel.
• Maintains A/R accurately.
• Ensures all hotel policies & standards are enforced.
• Ensures all front office personnel are trained in emergency procedures.

Qualifications

Skills:

• Ability to supervise & coordinate with subordinates.
• Computer skills.
• Planning and organization.
• Oral & written skills. Must be able to speak, read, write and understand primary language used in the workplace.
• Handling of emergency situations.
• Good interpersonal skills with co-workers and guests.
• Yield Management skills

Physical:

Requires fingering, grasping, writing, standing, reaching, sitting,

walking, repetitive motions, hearing, visual activity & verbal

communications.

Education:

High school graduate or equivalent. Two year college degree desired.

Experience:

Minimum of one year of hotel front desk and/or similar position

preferred. Experience handling cash, accounting procedures, training

& general administrative tasks.

Job Type: Full-time

Pay: $15.42 - $16.18 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Ability to commute/relocate:

• Hopkinsville, KY 42240: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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