Job description

About Our Company:

Desai Hotel Group is a fast-growing vertically integrated private hotel investment company based in Ridgeland, Mississippi. We specialize in developing and managing high-quality, select-service hotel assets throughout the Southeastern United States.

DHG has an objective that is more than just developing or acquiring and operating hotels; it is producing excellence in the quality, design, and people involved in each and every one of our projects.

Desai Hotel Group Core Values :

K-knowledge : Pursuit of Growing and Learning

A-appreciation : Recognizing Excellence

R-revolutionary : Embrace and Drive Change

M-morale : Spirit of Positivity

A-authentic : “Be the person your dog thinks you are”

KARMA is our guiding Principle and outlines our Core Values.

We expect all of our Team Members, exempt and non-exempt, to practice respect and appreciation for one another. These Core Values drive who we are as a team.

We believe in developing individuals and exploring their full potential. We pride ourselves to say that once you join our team this will be your last job.

Please keep in mind that we are a small but fast-growing company. Therefore, it may become necessary to include other administrative duties in your role.

ABOUT THE JOB:

The General Manager is responsible for all aspects of hotel operations. The day-to-day staff management and guests. The General Manager should be an ambassador for the brand and the company. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Work very closely with the corporate management team. A General Manager would also be required to manage between profitability, team member engagement, and guest satisfaction measures.

During your first few days of employment, you will receive important information regarding the performance requirements of your position, basic company policies, your compensation , plus other information necessary to acquaint you with your job and the company. You will also be asked to complete an I-9 form and present the company with information establishing your identity and your eligibility to work in the United States in accordance with applicable federal laws.

CORE ACCOUNTABILITIES:

• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card reports and maintain close observation of daily house count.
• Helps recruit, selects, train, and manages employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills.
• Ability to perform all jobs within all departments when needed.
• Work closely with accounting on follow-up items, i.e. returned checks, rejected credit cards, team member discrepancies, etc.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Handle Accounts Payable and Accounts Receivable on the M3 Accounting system.
• Assist with or process payroll.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Maintain constant communication with all departments.

REQUIRED ATTRIBUTES:

• Hotel Experience: 8 years (Preferred)
• Hospitality Experience: 8 years (Preferred)
• Food and Beverage Experience: 8 years (Preferred)
• Computer skills including word processing, spreadsheets & familiarity with brand specific Property Management Systems.
• Excellent communication, presentation and listening skills.
• Ability to read and interpret business records and statistical reports.
• Ability to use mathematical skills to interpret financial information and prepare budgets.
• Ability to analyze and interpret policies established by administrators.
• Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.

KPI’s

• Variance of GOP on target according to budget
• GSS above brand standard
• Monthly Target Revenue on target according to budget
• Weekly revenue on target according to budget
• Average minutes per room
• Total AR < 20% total accounts receivable > 90 days
• RevPar Index above target
• RevPAR ($) - MTD on target according to budget
• RevPAR ($) - T12 on target according to budget
• ADR ($) - MTD on target according to budget
• ADR ($) - T12 on target according to budget
• Occ (%) MTD on target according to budget
• OOO Rooms < 2% of the rooms
• Room cleanliness T30 above brand standards

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Hotel management or similar: 5 years (Required)

Work Location: In person

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