Job description

As the Housekeeping Supervisor, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

Your day-to-day

Guest experience

· Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests

· Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction

· Help guests with their questions and complaints to achieve complete guest satisfaction

People

· Direct daily activities, plan and assign work ensuring you always have the right staffing numbers

· Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance

· Educate and train all team members in compliance with federal, state and local laws and safety regulations.

· Ensure colleagues are properly trained and have the tools and equipment to carry out job duties

· May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

You may have to fill in and clean rooms when needed

Responsibilities:

· Inspect work performed to ensure that it meets specifications and established standards.

· Plan and prepare employee work schedules.

· Perform or assist with cleaning duties as necessary.

· Investigate complaints about service and equipment and take corrective action.

· Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.

· Check equipment to ensure that it is in working order.

· Inspect and evaluate the physical condition of facilities in order to determine the type of work required.

· Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

· Instruct staff in work policies and procedures, and the use and maintenance of equipment.

· Order and purchase equipment and supplies and Issue supplies and equipment to workers.

· Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.

· Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.

· Confer with staff in order to resolve performance and personnel problems and to discuss company policies.

· Establish and implement operational standards and procedures for the department.

· Recommend changes that could improve service and increase operational efficiency.

· Maintain required records of work hours, budgets, payrolls, and other information.

· Screen job applicants and hire new employees.

· Supervise in-house services such as laundry.

· Advise the front office of rooms ready for occupancy.

· Perform financial tasks such as estimating costs and preparing and managing budgets.

· Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Job Type: Full-time

Pay: $15.00 per hour

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Ability to commute/relocate:

• Lake City, FL 32024: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 3 years (Preferred)

Work Location: In person

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.