Job description

Heritage Hotel Group

Heritage Hotel Group is a California-based hotel company with properties throughout the state. We are driven by a commitment to customer satisfaction and guest services. We strive to maintain the excellence that our guests expect from Heritage Hotel Group - after all, customer needs and comfort are our first priority.

Heritage Hotel Group is seeking a General Manager for one of its hotels in Santa Ana, CA. This position will direct and coordinate activities of the hotel to obtain optimum efficiency of operations and maximize profits by performing the following duties personally or through direct report supervisors. The General Manager’s responsibilities include the overall daily operation of the hotel including all of the activities within, revenue management, fiscal planning, guest, and community relations. The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Direct the daily operations of the Hotel.
• Develop and manage the property budget; oversee purchases and monitor all expenses.
• Responsible for preparation and management of the hotel budget and ongoing forecasting.
• Prepare and execute a marketing plan.
• Oversee risk management and emergency procedures.
• Ensure the business has effective operational monitoring in place and meets all statutory obligations.
• Manage staff including hiring, training, developing, and disciplinary measures.
• Oversee purchasing and payroll submission for the property.
• Schedule and maintain adequate staffing levels while adhering to labor standards guidelines.
• Motivate staff by setting goals, providing ongoing feedback, and reward and recognize employees.
• Inspect the property and uphold company and brand standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
• Maintain positive community relations.
• Conduct staff meetings as needed.

Job Requirements

Desired Skills & Experience

• Four-year college degree in a related field, and/or equivalent experience in a related field.
• Experience in hotel or business management in a service-related industry, including Rooms Division or accommodation.
• Operations management experience with demonstrated track record of developing and leading a team.
• Encompass high levels of financial literacy with Profit & Loss Accountability, and Budget/Expense Management.
• Apply a commercial business approach toward sound decision making and outcomes.
• High quality written and verbal communication skills are essential.
• Meet tight timeframes without compromising customer service or accuracy.
• Demonstrate initiative in problem solving, is receptive and open to new ideas, and can adjust and respond accordingly.
• Experience with database management systems and MS Office suite.
• Must possess a valid driver's license.
• Bilingual (English/Spanish) preferred, but not required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Hotel Experience: 3 years (Required)
• General Manager: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

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