Job description
** Competitive Pay
** Health, Dental, and Vision insurance available to Full-Time Employees
** 401K retirement plan with matching **Paid Time Off for full-time employees
** Paid Holidays - for full-time and part-time team members!
** $200.00 Sign-on bonus!
As a lead housekeeping supervisor, the team member will:
- Monitor housekeeping staff to ensure all standards and expectations are adhered to.
- Assist General Manager with scheduling housekeeping staff.
- Inspect 100% of all dirty and stayover rooms.
- Instruct housekeepers to go back and correct mistakes.
- Council and document repetitive issues with those making the same mistakes consistently.
- Evaluate team members’ performance every year.
- Do corrective action forms on team members immediately as issues arise.
- Responsible for training all new housekeepers to meet the SRHM and brand standards of excellence.
- Maintain inventory of all cleaning products and guest room supplies.
- Assure all corridors, lobbies, stairways, and guest rooms are clean.
- Organize the work schedule from the room status list, arrivals, and departures
- Distributes linen, towels, and room supplies using wheeled carts or by hand when assistance is needed.
- Delegate that all supplies in the closet should be full at the end of each day.
- Devise a plan and implement staff to turn mattresses every 6 months.
- Insure all dirty linen and terry are handled correctly within company policy.
- Respond to guest queries and requests
- Respond to calls for housekeeping problems such as spills, and broken glasses.
- Deliver any requested housekeeping items to guest rooms.
- Ensure housekeepers have restocked the cart at the end of the shift.
- Ensure confidentiality and security of guest rooms
- Follow all company safety and security procedures
- Report any maintenance issues or safety hazards
- Observe and report damage to hotel property
- Work as a team player with other team members and management in accomplishing work assignments
- Must provide a safe and clean environment at all times
- Adhere strictly to rules regarding health and safety
- Demonstrate a positive and respectful attitude with guests, families, team members, vendors, and management
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Math Ability:
Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American measurement of weight, volume, and distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Education/Experience:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is occasionally exposed to blood-borne pathogens.
EEO Statement
SRIM is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
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