Who We Are:

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose
  • Give back to our communities
  • Celebrate diversity
• People
  • Do the right thing
  • Treat people the way you want to be treated
  • Always do your best
  • Be accountable for our actions
• Performance
  • Serve the highest quality food
  • Provide world-class service
  • Maintain flexibility to better serve our clients

HR Generalist (Bilingual)

Thompson Facilities Services, LLC

Washington, DC

Full-time, Salaried, Exempt

Thompson Facilities Services requires a Human Resource Generalist, responsible for performing HR-related duties on a professional level, working closely with senior HR management in supporting the organization. This position supports a 24x7 operation of a non-exempt, skilled trades workforce and requires a lot of personal interaction with employees. It carries out responsibilities in the following functional areas: employee relations, training, performance management, onboarding, policy implementation, and employment law compliance.

The primary objectives of this position are:

• Development of effective HR policies.
• Communication of HR policies and procedures to leadership, managers, and all staff.
• Safety of the workforce.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to assist managers and supervisors with communicating to an English- and Spanish-speaking workforce.
• Works closely with the HR director to build a functional HR department to meet >150 non-exempt workforce needs. Takes action to make changes.
• Builds a cordial working relationship with the Union and advises managers and leadership on Collective Bargaining Agreement-related concerns.
• Contributes to the development and implementation of personnel policies and procedures.
• Administers employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, exit interviews, and Intranet use.
• Performs analysis to identify focus areas for superior workforce development, essential employee engagement, staff retention, and succession planning.
• Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote high employee morale and motivation.
• Participates in investigations when employee complaints or concerns are brought forth. Advises managers and supervisors in the progressive disciplinary steps. Counsels managers on employment issues.
• Administers the performance management system.
• Assists in establishing an in-house employee training system that includes training needs assessment, new employee orientation/onboarding, management development, cross-training, training impact measurement, and effective knowledge transfer.
• Sets up an organized filing system. Uploads documents to the UltiPro system.

Experience, Requirements, and Certifications

• Bilingual, English-Spanish - (Desired)
• Bachelor’s degree in relevant field or equivalent experience.
• Two years of experience as a human resources or talent management generalist (preferred).
• Knowledge of the full spectrum of human resources function and subject matter.
• PHR/SHRM-CP certification is a plus
• Valid driver’s license from state of residence.
• Fluent skills in Microsoft Office Suite (e.g., Outlook, Word, Powerpoint & Excel); Proficient capability to operate smartphones.
• General knowledge in the use of the HR information system UKG (Ultipro) and iCIMS.
• Willingness to work in a fast-paced environment.

Working Conditions

• This position operates on a university campus with exposure to waste, hazardous materials, wide-ranging outdoor weather conditions, stairs, sidewalks, etc. Work may be performed at all times and inside of various campus buildings where lighting and ventilation may be inadequate. Work is also performed on campus grounds and parking lots.

Competitive Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants

About Us

Thompson Facilities Services, LLC provides the physical facilities maintenance support for the historic Howard University (Washington, DC).

Howard University's students, faculty, and staff depend on world-class facility services that provide a memorable education experience. At TFS, our mission is to provide a positive experience to every relationship we are involved in, one guest, one client, one team member at a time.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.