Job description
The automotive industry is breaking records in all areas. We are growing and are in need of great people to join our team.
Sioux Falls Ford needs people with high energy and a great attitude that like to work with people. If you have never been in the automotive industry before, no problem! We are happy to train the right candidate.
Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Here’s what you’ll be doing:
- Answer customer calls promptly and professionally.
- Determine customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold the company’s standards of professionalism and integrity.
- All calls are recorded and monitored for quality services
Qualifications:
- Positive, energetic, enthusiastic, and service oriented.
- Proficient computer skills, capability to manage multiple systems
- The ability to help solve customer problems
- Excellent problem-solving and communication skills. (Written and verbal)
- Ability to multitask, organize & prioritize
- Previous customer service or call center experience a plus.
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish a PLUS!
What you’ll get:
- Competitive base wage with commission incentive
- Professional training provided
- Paid Vacation, Holiday and Personal Time
- Discounts on vehicles, service and parts – including family members
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