Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION
Under general direction, performs a wide range of work assignments supporting citywide information technology systems; maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from Information Technology Manager and/or Director of Administrative Services.

ESSENTIAL AND MARGINAL FUNCTION STATEMENTS-Essential and other important responsibilities and duties may include, but are not limited to, the following:

1. Responds to user help requests; provides user technical support.

2. Provides PC user support, new hire system set ups, and desktop/laptop software evaluations and upgrades.

3. Troubleshoots problems with software, personal computers (PCs), printers and peripherals.

4. Dispatches problems to appropriate sources for resolution when appropriate.

5. Installs, configures, tests, maintains, and updates computer hardware, software and network equipment (e.g. fax server, terminal server, and remote access server).

6. Manages user accounts and assists with system network administration and security.

7. Supports and maintains user account information including rights, security, and systems groups.

8. Provides instruction and training in the operation of computer equipment and software applications.

9. Documents, maintains, upgrades, and replaces hardware and software systems.

10. Maintains service request records and knowledge base.

11. Participates in the identification and evaluation of hardware and software requirements.

12. Participates in the inventory of hardware and software.

13. Assists in monitoring systems activity and performance.

14. Assists in conducting systems backup and database backups.

15. Perform related duties as assigned.

Experience and Training Guidelines: Minimum requirements as a condition of hire:

Experience:
Two years of increasingly responsible experience in IT hardware and software support.

Training:
High School Diploma or G.E.D. equivalent. A minimum of 30 semester units or 45 quarter units of additional computer college classes can be substituted for one year of IT work experience.

Licenses and Certifications:
Possession of a valid State of California driver's license

WORKING CONDITIONS

Environmental Conditions:
Office environment; exposure to computer screens; radiant energy.

Physical Conditions:
Essential functions may require maintaining physical condition necessary for sitting, walking and standing for prolonged periods of time; some kneeling, repeated bending and crawling; occasional medium to light lifting and carrying.

Knowledge of:
PC hardware, LAN, WAN, backup software and hardware, and Storage Area Networks (SAN)
Operation and maintenance of PC hardware, and application software.
Cisco routers, switches, Virtual Private Network (VPN), Network Interface and Wireless Access Point, and network security.
Principles and practices of technical support and customer service.
Operations, services and activities of an information systems program.
Modern and complex computer hardware and software including network servers.
Methods and techniques of computer programming in a variety of languages.
Methods and techniques of troubleshooting and diagnosing computer system and network malfunctions.
Principles and practices of computer systems design and maintenance.
Principles and practices of network administration.
Recent developments, current literature and information related to information technology.
Pertinent Federal, State and local laws, codes and ordinances.

Ability to:
Operate a variety of computer hardware and software including but not limited to desktops, laptops, printers, print servers, Microsoft Windows, and Microsoft Office Suite.
Diagnose technical problems and determine appropriate action
Handle sensitive or confidential information with discretion.
Perform a variety of technical duties in support of information systems programs.
Troubleshoot computer malfunctions.
Install and maintain a variety of computer hardware and software.
Interpret and explain City policies and procedures.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Maintain physical condition appropriate to the performance of assigned duties and responsibilities.

Application Procedure:
A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at www.yourrialto.com. All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA 92376. Telephone: (909) 820-2540.

Selection Process:
Candidates must clearly demonstrate through their application material that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and fingerprinting.

Veterans Preference Credit Eligibility:
Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit. For more information, please see the City's Veteran's Preference Policy. (Download PDF reader)

E-Verify:
The City of Rialto is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.

This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.