Job description

Inside Sales Representative Position Overview:
The Inside Sales Representative will be responsible for assisting the sales team and managing house accounts in line with these key competencies: 1. Customer Service - Ensure that we meet the needs of our customers and exceed their expectations.
2. Communication - Maintain open and clear lines of communication between our sales, production and logistics teams and our customers.
3. Timeliness - Ensure that our sales process moves quickly from sale to delivery.

Responsibilities:

Customer Service:

Build relationships with our customers- Go the extra mile to meet the needs of our customers

Be proactive dealing with any issues pertaining to our customers

Communication: Always maintain a polite and professional demeanor

Take customer calls, orders and complaints or issues

Follow up with customers, with the focus of growing and keeping current business

Timeliness:

Manage the flow of paperwork from when an order is taken to delivery, invoicing and payment

Coordinate with the sales, production and logistics teams on getting orders fulfilled in a timely manner

Other:

Assist the sales team in general account management

Other duties as assigned

Qualifications:

Driven, goal-oriented, team player

Strong organizational skills

Strong communication skills

Able to multitask and meet deadlines

Able to use and learn new business applications (Google Drive, Excel and other Microsoft Office apps, etc.)

Ability to apply math skills to business and manufacturing

Previous customer service experience preferred

Job Type: Full-time

Pay: $37,658.26 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Tyler, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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