Job description

We are growing and expanding into the Scranton, PA area. Come join our team!

Job Summary

Responsible for, but not limited to, maintaining, repairing and Installing customer phone lines to support voice, data, Fiber To The Home (FTTH) and DSL. Provide technical and telephone support for customers for voice, internet, IPTV and security services. Empire Access is a fast growing telecommunications company that operates a state-of-the-art fiber optic network; delivering Internet, Phone, TV and Security products.

Benefits

• 401(k)
• Medical, dental, vision and life insurance
• Paid vacation, holidays and leave programs
• Tuition reimbursement
• Flexible spending accounts
• Volunteer opportunities

Responsibilities and Duties

Key Responsibilities:

• Customer Tech Support.
• Maintain and repair copper and fiber cable.
• Maintain and install Fiber To The Home and Copper phone lines to support Voice, Data and IPTV.
• Work with network operations team to resolve any phone, DSL and IPTV problems.

Complexity of Duties:

• Must be able to make decisions using best judgment to ensure that all tasks are completed in a timely manner.
• Ability to provide technical support to customers via phone, email, and in person.
• Ability to handle heavy ladders, climb poles and distinguish standard color code.
• Must be comfortable with computer technologies and understand basic networking.
• Must be able to comprehend and use basic trouble shooting techniques to resolve cable issues.

Contact with Others:

• Daily contact with company staff and customers.
• Contact as needed with support representatives from other companies.
• Contact with other company’s staff during project work, and other various tasks.

Working Conditions:

Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations, with some lifting necessary. Some traveling may be necessary for this position.

Supervisory Responsibility/Supervision Received:

• Supervision received by Senior Technician and Corporate Staff.

Qualifications and Skills

Job Specific Requirements:

• Must have good communication and organizational skills.
• Ability to self-motivate and perform tasks with limited supervision.
• Ability to work well with staff members in the company.
• Must have good customer support skills and be willing to work with customers via phone and at the customer location.
• Must demonstrate knowledge and understanding of basic IT operations ranging from minor computer repair,(NIC replacement or Installation) network management,(Home Networking, SOHO environment.
• Knowledge of Windows, Linux and Apple environments and some experience with routers and switches would be a plus.

Education:

• Minimum of High School Diploma and ability to demonstrate Computer Literacy.
• Experience in the Technology related field would be a plus.
• Degree in Technology related field would be a plus.

Experience:

• Information Technology or related field

Empire Access is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Telephony: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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