Job description

Department/Program: Kinship Licensing

FLSA Status: Non-Exempt

Job Summary:

This position is responsible for the application of benefits for relative and non-relative caregivers and also purchasing concrete need items for those caregivers. This position will be responsible for ensuring excellent customer services for our caregivers, case management partners and others by answering telephone calls, utilizing various systems for documentation and assignment, maintaining tracking and reporting, and assisting with system navigation as needed. This position also requires some assisting with necessary background screens for caregivers and documenting any purchases, issues, or follow up needed in the statewide system. In addition, this position will be responsible for ensuring caregivers are enrolled and re-certified as necessary to maintain benefits. Other responsibilities include general administrative support for the department and caregivers.

Essential Duties:

• Receive calls from various sources to include kinship caregivers, foster parents, case management staff, professionals and other internal and external stakeholders to the agency and assist them with answering questions and system navigation with strong emphasis on customer service. Additionally, obtaining concrete needs for caregivers. 25%
• Utilize FSS data to alert team of new cases and enter information from calls into FSFN when obtaining resources for caregivers. 20%
• Assisting caregivers with benefit enrollment and re-certification to include TANF, WIC, SNAP, Relative and Non-Relative Caregiver Funding, and other benefits and systems. 20%
• Maintain internal trackers/spreadsheets for department reporting. Excel proficiency needed. 15%
• Assist department with general administrative needs such as mail merge/mail outs, printing, copying, faxing, order of office supplies, etc. 15%
• Assist with events, trainings, support groups, etc. as needed 5%
• Other Duties As needed

Supervisory/Decision Making Authority:

Does the position require customary supervision and management of at least 2 or more full-time employees? No

Two examples of the most common decisions made independently by this position on a regular basis without following prescribed procedures:

1. To help determine what is needed to assist caregivers to ensure the basic needs of child(ren) in their care are met and placement is strengthened.
2. Identify benefit needs and determine eligibility for caregivers and assist with enrollment and re-certification.

Contribution and Impact:

• Ensuring caregivers, professionals and others are treated with respect and offered solution-oriented customer service and representing FSS Suncoast.
• Creating provider notes in FSFN to document assistance to caregivers.
• Determining benefit eligibility, enrollment and re-certification for caregivers.
• Maintaining tracking and reporting using spreadsheets and other system reports.

Strategic Value:

This position contributes to Family Support Services of Suncoast meeting our mission and ensuring our values of meeting the needs of the children and families in our community.

Minimum Qualifications:

Education:

High school diploma or GED required; college degree preferred.

Experience:

Two or more years of experience in child welfare or social services preferred; knowledge of FSFN preferred.

Licensure, Certification, and/or Registration:

Valid drivers license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Understand and commit to the FSS mission.
• Represent self and organization in a professional manner to staff and external stakeholders.
• Think and write creatively.
• Assess a situation and make appropriate recommendations/decision.
• Research, organize and analyze data.
• Solve problems and to think through critical, time sensitive issues.
• Establish and maintain relationships.
• Work collaboratively with staff at all levels in the organization.
• Follow through on commitments, projects and responsibilities.
• Read, research, and interpret documents such as newspapers, contracts, manuals, journals, financial records, etc.
• Communicate effectively through writing including articles, presentations, speeches, reports, correspondence, and other documentation.
• Speak effectively before small and large groups.
• Calculate figures and amounts.
• Maintain confidential information.

Knowledge of:

• State, Federal and local employment laws.
• FSFN, COBRIS, CCIS and Access (preferred)
• Recruitment and retention practices.
• Microsoft Office Programs.

Skills:

• Strong Written and Verbal Communication.
• Strong Customer Service and Interpersonal skills.
• Strong follow up and follow through
• Customer service skills and experience.
• Strong Organizational and Time Management skills.
• Strong Critical Thinking.
• Proficiency in Microsoft Office programs.
• Knowledge of safety practices.

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check (professional and personal).
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Largo, FL 33771: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Clerical: 1 year (Preferred)
• Child welfare or social services: 2 years (Preferred)

Work Location: In person

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