Job description

About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities

Intake Specialist at The Friedmann Firm – Ohio Employment Lawyers

Job Summary: We are seeking a highly motivated and organized Intake Specialist to join our dynamic Employment Law Firm. The successful candidate will be responsible for providing excellent customer service to our clients, answering incoming calls, scheduling appointments, and collecting information from potential clients.

The position will be mostly remote. We expect an Intake Specialist to be able to come into the office occasionally. Therefore, living in the greater Columbus, Ohio area is not required. We are seeking an Ohio resident.

Key Responsibilities:

• Answer incoming calls and emails from potential clients in a professional and friendly manner

• Conduct initial client interviews to gather information about their legal issues

• Schedule appointments for attorneys to meet with potential clients

• Maintain accurate and detailed client records

• Manage and organize client documents and files

• Collaborate with attorneys and staff to ensure that clients' needs are being met

• Perform other administrative duties as assigned

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred

• At least 2 years of experience in a customer service or intake role, preferably in a legal setting

• Strong organizational and time management skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office Suite and database management

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. This position can be fully remote or hybrid, with the potential for flexible hours.

Please provide a resume and references upon applying.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Travel requirement:

• No travel

Work Location: Hybrid remote in Hilliard, OH 43026

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