Investor Services Operations

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a talented Intermediate Representative, Investor Services Operations to join our Risk & Regulatory Compliance team. This role is located in Westborough,MA – HYBRID / REMOTE.

In this role, you’ll make an impact in the following ways:

• Completes transfer agency operations support activities for clients of medium to high complexity. Serves as team lead in support of day-to-day operations, providing work direction and technical assistance on complex matters
• Processes distribution payments and facilitates successful completion of NAV and Rate updates on the record keeping systems. Creates fund historical data audits for validation of fund financial reporting. Monitors and reports gain and loss activity.
• Reviews work of more junior colleagues and answers any questions of higher complexity and may occasionally work with clients.Prepares system-generated fund settlement and other accounting reports or templates and conducts general data validation and reconciliation.
• Reconciles commission and 12b1 invoicing. Facilitates payment to firms and invoicing of asset managers. Researches exceptions and follows through to resolution. Reviews work of more junior colleagues and answers any questions of higher complexity. May occasionally work with clients.Facilitates federal wire, ACH, and check payments.
• Researches exceptions and follows through to resolution. Reviews work of more junior colleagues.Establishes and maintains fund security master data for funds of moderately complex funds in accordance with department policies and procedures. Reviews work of more junior colleagues.
• May require escalation to a more senior team member. May occasionally work with clients.Ensures IRS deadlines for information return reporting are met. Oversees balancing of tax data and quality control of tax forms and delivery to the shareholder.
• Assists client with problem resolution in tax related disciplines. Performs routine tax duties by applying IRS rules and legislation to daily functions, including verification of monthly tax mocks, review of form and information return tests, final production year-end data, and timely external reporting to shareholders, IRS and states.
• Performs independent analysis and preparation of corrected tax forms and information returns. Assists other staff members. Trains staff on current or new procedures. No direct reports. May have work allocation responsibilities.Supports the achievement of team objectives.

To be successful in this role, we’re seeking the following:

• Associates degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in transfer agency operations preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.