Job description

GENERAL SUMMARY OF DUTIES: The IT Analyst will be a member of the IT Team focused on providing a high degree of customer service to physicians and staff at United Digestive MSO, Parent LLC (UD), specifically as it relates to the technical support of the software and hardware used by the practice.
REPORTS TO: Helpdesk Supervisor
RESPONSIBILITIES:

• Responsible for maintaining computers, IP phone equipment, servers, and network equipment.
• Responsible for working the Tier 1 support/help desk daily.

- Assists with small- to medium-sized IT projects.

• Follows and enforces UD IT Policies and Procedures.
• Answers incoming calls in a timely and efficient manner; addresses technical support questions appropriately and courteously.
• Answers emails and voicemails and returns calls in a timely and professional manner.
• Meets or exceeds quality and productivity standards as set by the Director of IT.
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
• Participates in staff meetings as directed by Director of IT.
• Performs any other duties and/or special tasks as assigned.

REQUIRED EDUCATION, SKILLS, AND EXPERIENCE:
High school diploma or GED required; two years IT experience or Bachelor’s degree in related field preferred. Familiar with Windows Operating Systems (Windows 10, Server 2008/2012/2019). Familiar with TCP/IP, SQL, Citrix/Terminal Services, Active Directory, Microsoft Exchange, Cisco Firewalls/Switches. Experience with Cisco Unified Communications, SharePoint, Oracle, Microsoft Dynamics/Great Plains, VMWare ESX preferred. Experience in IT related to healthcare, including HIPAA regulations, MSO 365, cloud services, and HL7/API interfaces preferred.
ADDITIONAL REQUIRED SKILLS AND EXPERIENCE:
IT Analyst must be able to:

• Multi-task and prioritize job needs
• Excellent written and verbal communication skills
• Work under pressure; assess, respond to, and communicate issues in a timely manner

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS: Position requires sitting and standing associated with a normal office environment; some light lifting required; occasional travel to remote UD offices required. Early morning, late evening, and weekend hours will be required on occasion. Requires on-call hours to ensure maximum uptime of managed systems.
Location: 4790 Barkley Circle,Building A, Fort Myers, FL 33907

Location: 4790 Barkley Circle,Building A, Fort Myers, FL 33907

Job Type: Full-time

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