Job description
IT BUSINESS ANALYST
Posted On: Dec 31, 2022
Location: Any Location, US - Remote, US
Company: Qualfon
Job Summary
This position will be located in the company's headquarters of Highland Park, MI, or remotely in the U.S. in the following states: AL, FL, GA, ID, KS, KY, LA, MI, MS, MO, MT, NM, NJ, NC, OK, PA, SC, TN, TX, UT, WV.
Essential Duties and Responsibilities:
Provide analysis and assistance to the stakeholders to implement new applications or make enhancements to existing applications
- Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:
- Our Mission Statement
- Mission Leader role definition
- Our STRIDES values
- Interacts with internal and external business stakeholders with minimal guidance and oversight from managers or team leaders
- Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners
- Acts independently to elicit, document, and communicate advanced/complex business needs from business stakeholders to internal teams responsible for performing the work
- Recommends creative ways (automated with low technical debt) to solve business partner needs independently and/or as a member of the project team.
- Ensures all parties understand the solution and internal departments are aligned on what needs to be delivered
- Presents solutions with an estimated effort to stakeholders for review/approval and carry through work to completion once approved
Takes “requirements” from clients and business to translate them into workable features and products by a software delivery team
- Leads effort to engage stakeholders to find the best way to improve current processes or user experience
- Analyzes stakeholder feedback and gathers available data to document, study, and improve their current processes and user experience
- May direct the creation of training documents/materials and may lead business partners’ training sessions with minimal guidance from manager or team leaders
- May perform testing and QA tasks (develop test plans, test cases, execute test plans and facilitate UAT with internal and external stakeholders.)
- May act as a Project Manager on small to medium projects
- Manage and track multiple projects simultaneously as a subject matter expert of our eCommerce platform and the clients using the platform
- Is familiar with Agile philosophy and Scrum methodology used to facilitate a project. Has experience within a scrum team writing user stories and acceptance criteria based on details provided by internal/external stakeholders through written or verbal communication
- Can effectively manage a product backlog. (i.e. developing and communicating product goal, presenting product backlog items to the development team, and prioritize the product backlog with the goal of maximizing the value of the product)
- Can create supplemental documents to illustrate business needs as required (flow charts, interface agreements, etc.)
Process workshops facilitation
- Facilitates knowledge of process mapping and business process reengineering to clients
- Assists in the presentation of newly created/improved processes to stakeholders
- Document requirements in BRD, FRD, and or user stories
- Creates presentations and conducts demonstrations with internal/external stakeholders as needed with minimal guidance and oversight from a manager or team leaders
- Independently lead discussions with senior leadership as a subject matter expert
Area of expertise (Skills)
Qualifications:
- Bachelor's degree or equivalent education and/or experience
- At least five (5) years of experience in role of business, or digital analyst, or product owner is required
- Previous experience working in marketing services, or marketing operations, or business process outsourcing is highly preferred
- Knowledge and experience implementing B-2-B eCommerce solutions is preferred
- Ability to successfully support cross-functional stakeholders "connect-the-dots" between systems capabilities and business requirements
Other Skills and Experiences (Min)
- Proactive, curious, and constantly on the lookout for possible risks or issues that need to be mitigated
- Exercises sound judgment and can act independently without close oversight
- Detail-oriented, thorough, and inquisitive to be able to properly acquire/document business needs
- Speaks with authority/inspires confidence and can provide recommendations to stakeholders so they can make an informed decision
- Patient, empathetic, collaborative with team members
- Willing to learn new things
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