Job description

Acara Solutions is looking for IT Help Desk Analysts in Romulus MI, who works in the manufacturing industry

Pay Rate: $21-$26/hr DOE

Responsibilities:

• Demonstrates Customer Service & Troubleshooting skills with composure and professionalism in-person, on the phone, and in writing.
• Takes users issues and requests via phone, walk-up, email, and ticketing system.
• Documents issues and requests into the help desk ticketing system then either resolves or escalates to the appropriate resource.
• First level troubleshooting of laptops, desktops, servers, network related or attached systems.
• Maintain Active directory user account and security consistency.
• Troubleshoot MS and Enterprise software application issues.
• Provide support for LAN, remote (VPN, Citrix) access, and resolve basic email connectivity issues.
• Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
• Configure/Troubleshoot and install laptops, workstations, scanners, printers, faxes, mobile phones, iPads and all technology-based peripherals physically and remotely.
• Installing software patches as needed and eradicating spyware/viruses.

Required Skills / Qualifications:

• Minimum Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of computer hardware and software
• Ability to troubleshoot and correct a wide array of IT enterprise user problems.
• Working knowledge of Cisco/Avaya phone systems desired

Job Type: Full-time

Salary: $21.00 - $26.00 per hour

Experience:

• IT Help Desk: 1 year (Required)
• Cisco/Avaya: 1 year (Preferred)

Work Location: On the road

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