Job description
Alex Hanna Law, PA is currently seeking an IT Help Desk to join their team of professionals in Miami, FL.
SUMMARY
The Help Desk installs and configures computer workstations and local area networks, operates them, monitors their performances, diagnoses and solves their problems. Workstations include Windows and Macintosh equipment.
IT Help Desk Essential Duties and Responsibilities:
- Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.
- Contact different IT vendor to troubleshoot tickets.
- Installing and configuring computer hardware operating systems and applications;
- Install, operate and maintain network services, routers, concentrators, hubs, switches, modems and other network devices following technical plans.
- Resolve network communications problems to ensure user's access to Butte County Office of Education networks.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required.
- Providing support, including procedural documentation and relevant reports.
- Setting up new users' accounts and profiles and dealing with password issues.
- Prioritizing and managing many open cases at one time;
- Install or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.
- Respond to user questions and explain the operation of network applications and equipment.
- Assist in the maintenance of standards and documentation.
- Perform other related duties as required.
COMPENSATION AND SALARY
- Competitive salary; commensurate with experience.
- Benefits package available.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Work Location: One location
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