Job description

The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment, through the collaboration of the Bureau of Technology Strategy & Project Management provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs.

POSITION OVERVIEW

We are seeking to fill a position in the DOHMH Division of Information Technology that will provide key support for the Division of Disease Control’s work of surveillance, tracking and investigating COVID-19 and other infectious diseases and conditions in New York City. Here, their primary responsibility is troubleshooting and resolving errors, and throughout their work they must log details and provide customers with updates. When not fixing issues, they assist other bureaus and groups by contributing to product development including deployments, upgrades and improving internal processes (IT). We are seeking to fill a Project Support Engineer/Manager position in the Division of Information Technology’s Bureau of IT Strategy and Project Management to work closely with Division Management & Systems Coordination.

RESPONSIBILITIES

• Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
• Provide troubleshooting, technical, and hardware advice and suggestions.
• Support remote and local upgrades, installations, and maintenance.
• Deploy software technology solutions to ensure technical software support.
• Initiate development of new products and projects.
• Install, support and configure solutions for end users.
• Initiate and implement product enhancement procedures and standards.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Completes projects by coordinating resources and timetables with user departments and IT.
• Implementing disaster recovery, back-up procedures, and information security.
• Maintains quality service by establishing and enforcing organization standards.
• Gather and document business requirements, workflow process, data and other components
• Ensure that system implementation vendor teams follow DOHMH IT application and database development guidelines

SKILLS

• Problem-solving skills - Excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments
• Technical expertise - Ability to acquire a deep understanding of the product they handle as well as the processes behind it
• Customer service - Communicate well with customers, paying attention to their concerns and providing clear, regular updates for ongoing requests
• Attention to detail - Mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products
• Multitasking - Can balance technical issues from multiple customers at the same time, along with other responsibilities such as writing reports and participating in development

QUALIFICATIONS

• 3+ years of experience as a Technical Support Engineer or similar role
• BS degree in Information Technology, Computer Science or equivalent
• Ability to work under pressure
• Ability to prioritize tasks based on urgency and importance
• Motivation to learn new skills and technologies
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills
• Good time-management skills

PREFERRED SKILLS:

• Knowledge of SQL Server (Queries, Management Studio, Debugging SQL issues, etc.)
• Understanding/Experience in scripting languages (Java, JavaScript, Shell, XML)
• Knowledge of Source Repository Technologies (SVN, TFS)
• Knowledge of Project and issue tracking software (JIRA, MS Project, etc...)
• Working knowledge of MS software (Outlook, Excel, Word, Teams, PowerPoint)
• Experience with web servers (Apache Tomcat)
• Knowledge of SDLC and project management experience preferred
• Candidates with experience in Conduent’s MAVEN software, data exchange/ETL software, disease surveillance and/or public health experience are preferred
• Candidates with XML messages and XML framework, HL7 messages and HL7 parsing tools are preferred

Job Types: Full-time, Contract

Pay: $95,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.