Job Summary

Candidate will provide end user support for local and remote users. Install, support, and maintain local and remote computers. Ability to work as part of a cross-functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team. Position will be located in the Springboro, OH office.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages
• Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware. Analyzes and tests new hardware / software configurations
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
• Assist the technical lead with projects from implementation through testing and production
• Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
• Accurately update applications, websites, and content management systems
• Accurately update and maintain electronic records with current data.
• On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required
• Some local travel will be required
• Perform other duties and special projects as assigned

Required Skills:

• Must be customer-service and results oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker
• Minimum 2-4 years of experience with computer systems support, helpdesk support, computer deployment and imaging.
• Working knowledge of Microsoft Office and Windows Operating Systems. Experience with Macintosh operating systems is a plus
• Experience with Office365 end user/client support
• Working knowledge of computer networks and Wi-Fi
• Ability to work as single resource at client locations
• Experience installing software, patches and updates on desktops and laptops
• Phone and people skills which promote end-user satisfaction

Experience With:

• Office365 use and support
• Troubleshooting network and wireless issues
• Supporting Windows 7 and Windows 10
• Technical certificates are a PLUS

Benefits:

• Medical, Dental & Vision
• FSA
• HSA
• Life Insurance
• 401k
• PTO
• Education Reimbursement