Job description

Overview:

Under the direction of the IT Manager, oversees the data management activities and all operations of the IT department for the agency.

Key areas of responsibility:

• Monitor Service Desk for ticket assigned
• Troubleshoot systems hardware and software, installing, configuring, modifying, maintaining, and troubleshooting existing equipment, applications.
• Oversee IT maintenance and equipment inventory in conjunction with service provider.
• Maintain company assets update in the inventory system.
• Supporting and documenting systems configuration
• Provides audio/visual support for program needs.
• Create accounts for new users and assist with password or login problems.
• Continues professional growth and development through seminars.
• Provide remote/ onsite technical support to end users, escalate issues as appropriate.
• Perform other duties as assigned by the CEO, Controller, or IT Manager

Qualifications:

High School Diploma with 1 -2 years related experience required, proven system helpdesk support is required, CompTIA A+ desired. Bilingual preferred by not necessary. Physical requirements include extended periods of time sitting or standing, ability to lift 75 lbs.,

ability to stoop, bend, climb and perform other actions commonly associated with information system maintenance.

Competencies

Success in this position requires competence in the following areas:

• Strong verbal and written communication skills bilingual
• Team building
• Organization and prioritization
• Strong interpersonal skills
• Microsoft Office
• PC repair
• Confidence
• Ability to work independently and as part of a team
• Familiarity with computer and networking software and hardware
• Record keeping
• Problem solving
• Cultural competence

Job Type: Full-time

Pay: $16.01 - $20.22 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Grand Junction, CO 81501: Reliably commute or planning to relocate before starting work (Required)

Experience:

• helpdesk support: 1 year (Required)

Work Location: One location

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