Job description

Information Technology Specialist

Job Description

The IT specialist position install, modifies and makes minor repairs to personal computers hardware and software systems, and provides technical advice and support to system users. Gordon Companies is seeking a support member well versed in wiring, installation of cameras and able to work from heights up to 25 ft.

Essential functions

· Identifies and procures the hardware and software needed to satisfy user requirements.

· Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.

· Loads appropriate software packages such as operating systems, networking components and office applications.

· Assist in the customization and adaption of existing programs to meet users’ requirements.

· Provides telephone, in person and online support to end-users.

· Coordinates activities with network services and information to manager and/or users, via voicemail, email or in-person communication.

· Refers major hardware problems to service personnel for correction.

· Connects user to networks and provides initial training in facilities and applications.

· Administers e-mail and anti-virus systems.

· Rotates daily back-up media.

· Assists in research and procurement of computer accessories and supplies.

· Performs other duties as assigned.

Competencies

· Technical Capacity

· Thoroughness

· Time Management

· Communication Proficiency

Work Environment

This job is a professional office, retail, and warehouse environment. Equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The ideal candidate will work primarily day shift (M-F) but may need to work some weekends for special projects if necessary.

Physical Demands

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to walk and talk and hear. This position requires standing, walking, bending kneeling, stooping, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/ Expected hours of Work.

This is a full-time position, and the hours of work and days are Monday through Friday 8:30 A.M. to 5 P.M. Occasional evening and weekend work may be required as job duties demand.

Qualifications

· High School Diploma

· 2 years of relevant experience.

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Accrual of Sick/Paid time off
• Vacation

Wage:

Starting from $18 commensurate with experience.

Schedule:

• Day shift
• Weekends as necessary (Q4)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cheektowaga, NY 14227: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Required)

Work Location: One location

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