Job description
Unicity is a multi-level marketing company whose goal is to Make Life Better for everyone through its world-class health and wellness products. This position is located at our Las Vegas manufacturing facility.
We are seeking an IT Support Specialist to provide fast, reliable support for our corporate office employees. Responsibilities will include troubleshooting general computer issues, deploying user hardware, and helping the System Administrators as needed. Currently, this position is onsite at the facility.
Benefits:
- Medical, Dental, Vision and other medical benefits begin within a month
- 11 paid holidays
- Paid Time Off
- Parental Leave
- 401k with company matching
- Employee Product Credit/Discounts
Primary Responsibilities
- You’ll be the first point of contact for Support, troubleshooting, solving issues, and escalating to other teams
- You’ll work with our employees onsite (30 or so) and remotely over tickets (Kayako) and phone calls
- You’ll be required to follow the documentation to ensure simple and easy deployment/support
- You’ll work closely with our HR and hiring managers to deploy equipment for our new hires at our Las Vegas facility
- Creating and managing user accounts via Active Directory and Exchange 2019
- Updating custom images for both Windows (WDS) and macOS (MDS) programs
- Add and maintain our assets via AssetPanda
- Provide support to onsite networking and server/storage hardware working alongside our System Administrators
- Some understanding of VLANs
Secondary Responsibilities:
- Performing server updates
- Making some network configuration changes
- Create scripts to help with daily tasks
- Testing and learning in your own VMware test environment
Requirements:
- Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.
- Experience configuring and troubleshooting Windows 10 and macOS 10.13+
- Experience setting up and maintaining users via Active Directory and Exchange 2019
- Experience setting up and troubleshooting printers
- 2-3yrs of Experience
- Some batch/PS scripting
- Some experience with VMware ESXi
- Willingness to learn other new systems and to share what you learn
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