Job description

WHO WE ARE

Convey Health Solutions manages a myriad of administrative needs and make it easier for health plans to operate and provide valuable experiences for their members. How so? We focus on building specific technologies and services that uniquely meet the needs of government-sponsored health plans.

OUR MISSION

To improve health plan operations and elevate the customer experience.

OUR VISION

Empowering health plans to excel through technology, service and advisory experience.

OUR VALUES

Integrity First - Inspired Teamwork - Compliance Matters

Equal Opportunity Employer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide Help Desk and Site support services for applications, workstations, terminals, data network, telecom, printing/output, and other computing peripherals.
• Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability.
• Enter all calls in the Help Desk tracking software, including detailed information.
• Monitoring and track help desk requests, communicate the status of problem resolution with the users.
• Participate in monitoring and maintenance of system key process improvements.
• Manage user, computer accounts and the Active Directory objects.
• Troubleshoot and resolve network hardware and software problems.
• Follow established policies, procedures and technology standards to ensure system availability and security.
• Maintain and manage proper IT documentation.
• Maintain and manage computer, peripherals and presentation equipment.
• Responsible for receiving and responding to all Help Desk calls and emails acting as first line of contact for employees seeking computer assistance.
• Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Respond promptly when returning telephone calls and replying to correspondence and faxes.
• Act, dress, and behave in a professional manner to reflect a positive image of the company.
• Respond promptly when returning telephone calls and replying to correspondence and faxes.
• Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
• Occasional travel may be required (less than 10%)
• Responsible for performing other duties and responsibilities, as required.

EDUCATION

· Associates Degree, GED or High School OR

· 1 years of experience in a similar position.

Job Types: Full-time, Temporary

Pay: $18.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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