Job description
Job Description
This is a position for a Product Specialist 2 with the NJ Division of Developmental Disabilities. The project is the support of Division applications.
As a Product Specialist 2 with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledge base solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
This role will report through the Service Desk Manager
Looking forward to your reply
Job Type: Contract
Schedule:
- 8 hour shift
Application Question(s):
- Are you interested in this Hybrid Opportunity in Trenton, NJ?
Experience:
- TomEE: 2 years (Required)
- Weblogic: 2 years (Required)
- Java: 8 years (Required)
- Spring: 6 years (Required)
Work Location: On the road
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