Job description

We’re going places – want to join us!?

Perenso is a leading provider of mobile B2B e-commerce solutions for trade show hosts and field sales representatives. Our sales force automation and trade show operations software optimize the sales process and increase customer profits. Perenso is the platform of choice for leading brands in the foodservice, pet, and grocery distribution sectors.

We’re a great bunch of people (if we say so ourselves) working in a high-performance, but friendly environment. We genuinely care for our customers and are looking for our newest team member to help us create a superior customer experience.

We have plans, lots of exciting plans, that we want you to be part of including the rapid expansion of our global presence. If you’ve reviewed the details of the role below and think you’re willing and able to take this journey with us, please send through your application. We look forward to hearing from you soon.

Job Description

As a Key Account Associate, you will support the customer team's day-to-day activities and projects. You will help our customers align Perenso's solutions with their business objectives, and act as a Subject Matter Expert (SME) on how to help our customers realize those business objectives.

The Key Account Associate's main priority is the success of their dedicated client’s event. This requires project management leading up to the event, as well as managing all aspects of the tradeshow event on location. This will involve coordinating internal departments to ensure client timelines and deliverables are met, defining problems before they arise, evaluating and selecting alternatives, as well as implementing solutions. You will be proactive and take initiative on tasks by asking questions. As part of the account management team, you are also expected to train other members of the team, as well as the client and their end-users of the software.

The role is full-time and will involve travel across the United States and Canada as required throughout the year.

Daily Tasks:

• This role may include tasks such as project management, SaaS application configuration, data analysis, customer training, and PowerPoint material preparation and delivery.
• In addition, you may be asked to lead metrics reporting, customer support issue coordination and resolution, and market analysis.

Education and/or Work Experience Requirements:

Qualities:

• Strong customer service and communication skills
• Positive team-driven attitude
• Work well under pressure
• Punctual
• Detailed, methodical, and organized
• Able to manage teams ranging from 2 to 14 members
• Must be able to speak in front of large groups of people
• Must be able to creatively solve issues that arise

Requirements for:

• Must be 21 plus
• High School diploma or equivalent required
• Ability to travel via airplane, car, or public transportation
• Active driver’s license
• Active passport a plus
• Position requires a flexible schedule including weekends
• Experience in a fast-paced customer service environment, 1-year minimum
• Must be willing to travel 30 – 50% of the working year

Technical:

• Proficient in Microsoft Office suite of products

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on the telephone
• Must be able to stand or walk for up to 8 hrs. per day
• Must be able to use a computer for up to 8hrs. per day

Pay: $28.55/hour depending on experience

Job Type: Full-time

Pay: From $28.55 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: Remote

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