• 3+ years experience in program or project management
• Experience using data and metrics to drive improvements
• Experience working cross functionally with tech and non-tech teams

• 
  5+ years experience in learner experience design or instruction design.
• Expertise using eLearning development tools such as Articulate Studio/Storyline, Camtasia, Vyond
• Adobe Photoshop/Illustrator, and Captivate.
• Experience managing projects of medium to high scope independently, while working cross-functionally with multiple teams and stakeholders.
• Experience defining and executing against program requirements.
• Experience conducting training needs assessments.
• Experience using data and metrics to drive improvements.
• Experience with improving team efficiency and improving processes.
• Experience assessing curriculum effectiveness to develop solutions that positively impact learner performance.
• Bachelor’s Degree or Equivalent Experience in instructional design, communication, education, or related field.

Job summary
World Wide Selling Partner Support is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

This role supports the Buyer Risk Prevention (BRP) organization under WW SPS, whose mission is to keep Amazon stores safe and trustworthy for Customers and Selling Partners by ensuring Customer accounts are not used to commit fraud and abuse and ensure bad actors do not profit on Amazon. We address and prevent risk across four key areas: (1) Preventing bad actors from creating or compromising accounts (Identity Risk), (2) Preventing fraudulent orders (Payments Risk), (3) Preventing violations and abuse of our policies (Buyer Abuse), and (4) Preventing financial disbursements to bad actors (Bad Actor Disincentives).

Responsibilities:

• Design and develop learning solutions and programs applying adult learning principles and systematic.
• Instructional design to create learning content that best fits the needs of the learner and business.
• Employ project management skills and tools to manage multiple medium to large scale projects from analysis through delivery concurrently.
• Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics.
• Collaborate effectively with global stakeholder teams; Training Delivery, Operations, Quality, and Compliance, to identify knowledge gaps, and develop technical and non-technical training content.
• Manage and execute curriculum maintenance review and implementations cycles.
• Collaborate with a global team of learning design professionals to develop learner engagement strategies, evaluation plans, and process improvement initiatives.

• 3+ years of experience working cross functionally with tech and non-tech teams.
• Ability to work independently and demonstrate sound judgment in ambiguous situations.
• Experiences with commitment towards goals and outcomes and to ensure Customer Experience metrics are maintained.
• Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (e.g. CPLP, CPT, PMP, etc.).
• Familiarity with SCORM, xAPI, online learning and learning technologies.
• Proficiency in graphic and/or web design skills.
• Experience with video design and development.
• Ability to work independently and demonstrate sound judgement in ambiguous situations.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

The pay range for this position in Jersey City is $74,200 - 129,800/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.



The pay range for this position in Colorado is $74,200 - 129,800/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.