Job description

· Leasing

· Enthusiastically stand up and greet all prospects/residents and qualify prospects/residents by covering all criteria (ask questions; utilize completed guest cards, work orders etc.).

· Immediately record all telephone and in-person visits on appropriate reports (guest card, conversation log, work order).

· Files own guest cards and maintains consistent follow up.

· Open and inspect models and available “market ready” apartments daily, communicate related service needs to Property Manager.

· Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale. Ask for the money on every tour.

· Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

· Update availability report, process applications for approvals. (i.e., credit check in On-Site, rental verification, proof of income, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.

· Ensure apartment is ready for resident to move-in on agreed date.

· Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

· Secure new resident’s signature(s) on all appropriate paperwork prior to move-in. Get new resident set up on Prospect Portal. Orient new residents to community.

· Assist in completing lease renewals. Distribute and follow-up on renewal notices.

· Monitor advertising effectiveness. Gather information about market competition in the area and file. Understand what your competition has to offer.

· Represent the company in a professional manner at all the times.

· Post Craigslist ads daily; update all online marketing sites minimum of weekly.

Administrative

· Accept rental payments and give immediately to Assistant Community Manager.

· Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

· Maintain current resident files.

· Maintain and record daily inspections for the community.

· Distribute all company or community-issued notices.

· Maintain accurate monthly incentive records on leases and renewals for bonus purposes.

· Assist management team with other various tasks as required.

· Consistently implement policies of the community.

Resident Retention

· Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

· Quickly complete maintenance work order and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. Note any work orders for leaks in the leak log binder.

· Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

· Maintain open communication with Property Manager and Maintenance Supervisor.

· Contribute to cleanliness and curb appeal of the community on continuing daily basis.

· Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Neighborhood Marketing

· Participate in outreach marketing activities on a regular basis to obtain prospective residents.

· Advise residents of referral concessions (if permitted).

· Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

· Distribute newsletters, pamphlets, flyers, etc.

· Conduct market surveys and shop competitive communities.

· Keep track of all marketing in the marketing binder.

Essential Job Functions:

· Excellent customer service skills.

· Successful completion of Gracehill training courses as outlined in the Gracehill training class.

· Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

· Demonstrate an ability to support and contribute to community team.

· Maintain a minimum of 15% closing ratio.

· Maintain constant and detailed knowledge of market conditions and competition in the surrounding communities to better maximize rents.

· A keen eye for detail.

· Demonstrate strong oral and written communication skills.

· Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, Yardi and On-Site.

· Must possess a positive attitude, and energetic personality and the ability to smile under all circumstances.

· Participate in training in order to comply with new or existing laws.

· Ability to work a flexible schedule, including evenings and weekends if needed.

· Two (2) years experience in previous relevant customer service.

· Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

· Comply with expectations as demonstrated in the employee handbook.

· Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

· Successfully pass drug test and background check.

· Must have a valid driver’s license.

Safety Responsibilities:

· Learn and ensure compliance with all company, local, state and federal safety rules.

· Ensures that unsafe conditions are corrected in a timely manner.

Additional Requirements:

Attendance is an imperative job function.

Yardi and CRM experience

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fair Oaks, CA 95628: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Yardi- CRM: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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