Why Southern Land?

The 1909 Rittenhouse is a Southern Land Company development. Our full-service in-house team makes extraordinary living a reality by creating uniquely beautiful, best-in-class communities. We are a passionate group of dreamers with expertise in development, design, construction, property management, resident experience, and much more. We take pride in playing integral roles on transformative projects, focusing on both the physical space and the human experience, and we enjoy coming to work, where we collaborate and innovate in a warm, family-like culture.

Position Summary

Southern Land Company, a national real estate development and construction firm is seeking a full-time Leasing Assistant to join our dynamic team at 1909 Rittenhouse.

The 1909 Rittenhouse is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently.

The 1909 Rittenhouse is more than just a home. It’s an oasis of refined living where every day is enriched with unrivaled, resort-style amenities and concierge services.

Primary Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartment communities.
• Saturday and Sunday hours required.
• Greet customers (in-person, phone) and obtaining pertinent information to pass along to the Leasing Professional for further assistance in their inquiries.
• Maintain a professional/respectful, yet friendly atmosphere in the leasing office and other areas where future residents and residents meet.
• Assist in inspecting tour routes, models, mini-models, and show apartments daily to ensure cleanliness.
• Assist in the cleanliness of the property and report maintenance needs to Service Manager/Community Manager.
• Open and close models and show units at beginning and ending of each day including adjusting lights, blinds, and HVAC. Prepare open/close checklist and distribute to PM daily.
• Prepare and maintain refreshments, show apartments and model. Complete any daily opening responsibilities and place and promotional materials/signage in eye-catching locations to generate traffic.
• Assist in achieving all leasing goals assigned by Community Manager and/or Assistant Community Manager.
• Answer incoming phone calls prior to the third ring in a cheerful and professional manger and handle each call accordingly whether it is a future resident call, upset resident, service request, etc. Display a pro-active attitude when speaking with residents about problems that may arise. Transfer calls to Assistant Community Manager or Community Manager when appropriate.
• When handling a future resident call, greet enthusiastically, determine their needs, sell the benefits of the community and apartment homes, and strive to make a specific appointment for future resident to visit. Update in Customer Relationship Management System (CRM) with extensive notes.
• Assist with preparation and execution of outreach marketing. Assist in maintaining an Outreach Marketing Notebook.
• Assist in preparing move in gift and place it in apartment on day of move in. Walk the apartment with the resident at or before moving in and complete the move in inventory /condition form.
• Assist in resident retention program, resident appreciation days and special functions as requested.
• Assist residents via phone, email and in person with questions and service requests in a pro-active, kind, courteous and respectful manner. Ask the right questions to assist the maintenance personnel in understanding what the maintenance needs are of the resident.
• Create solutions and follow-through to ensure the resident is happy.
• Enter all information into CRM, including prospect phone calls, visits, applicants, residents, resident communication, demographics, wants and needs, apartments shown and all activity that applies to the community.
• Use CRM to manage appointments and tasks, respond to all leads in 24 hours and according to Southern Land guidelines daily. Schedule follow up and record activity in CRM with each prospect and resident.
• Check email, fax and internet leads frequently throughout the day and promptly reply to all prospective requests.
• Correctly process all lease applications, collect proof of income, gain management approval, and notify prospective residents of results within 24-72 hours. Schedule pre-signing of lease within 72 hours after approval notification. Schedule move in appointments and freight elevator. Type miscellaneous resident communication as needed.
• Correctly complete all lease paperwork including related addend and accept rents and deposits. Organize and file appropriate reports, pending application files, move in files, cancelled, and denied applications and leases and paperwork.
• Inventory office supplies on periodic basis. Report needs to Community Manager.
• Attend meetings and training as required. Complete any training requested by Property Manager.
• Assist Leasing Professional, Community Manager and Assistant Community Manager in preparation of reports, resident communications, move out inventory, market surveys, resident communication, etc.
• Assist with monthly advertising review updates and advertising binder maintenance.
• Ensure that move in apartment is inspected and packet is complete including all keys ready to go for apartment and storage units.
• Any special requests from residents require Community Manager approval.
• Routinely check messages from answering service and respond accordingly.
• Assist with lease renewals and prepare lease renewals, including weekly calls to renewals and create solutions to meet renewal goals for both retention and financial.
• Take service requests, enter CRM, print and distribute work orders to maintenance and perform appropriate number of call backs. Complete work orders in CRM on daily basis.
• Maintain Renters Insurance on all residents including renewals, maintain Rentable Items Status, Birthdays, update email addresses in CRM, resident telephone numbers, demographic/work information, etc.

Skills/Knowledge/Experience

• Strong working knowledge of Microsoft Office.
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills.
• Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Education and Experience

• High school diploma or equivalent

• Prior sales or administrative experience

Preferred Education and Experience

• College degree preferred
• Experience with YARDI a plus
• At least 1-year prior leasing experience
• Fair Housing Training
• Lease-up experience

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

We Have…

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

Knowledge, Skills, and Abilities

• Strong working knowledge of Microsoft Office.
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills.
• Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Required Education and Experience

• High school diploma or equivalent

• Prior sales or administrative experience

Preferred Education and Experience

• College degree preferred
• Experience with YARDI a plus
• At least 1-year prior leasing experience
• Fair Housing Training
• Lease-up experience